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Team Overview

The Business Process Operations team supports telecommunications carriers by managing voice and data-service orders between trading partners, ensuring requests are accurately formatted, processed, and completed in accordance with carrier requirements and industry standards. The team supports the full provisioning lifecycle, from order submission and error resolution through confirmation, activation, and completion, while partnering with onshore and offshore operations teams to provide reliable service to customers. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview and Core Responsibilities

• Serve as a senior escalation point for complex telecommunications provisioning issues, using documented procedures and industry expertise to evaluate problems, determine solutions, and drive issues through resolution.
• Review, validate, and process wireline telecommunications orders, including Local Service Requests (LSRs), Local Number Portability (LNP) requests, and other voice and broadband service orders.
• Support the Universal Order Connect (UOC) platform by reviewing order requests and responses, resolving order fallout, and ensuring information is accurately exchanged between carrier systems and trading partners.
• Coordinate with customers, carriers, and internal Business Process Operations partners regarding order placement, escalations, system issues, and time-sensitive service needs.
• Provide tier-two support to offshore operations teams by addressing non-standard orders, complex system issues, and requests that fall outside established processes.
• Participate in daily operational discussions, help establish work priorities, and ensure urgent or high-impact orders are driven to completion.
• Accurately maintain customer and internal ordering systems, daily carrier update trackers, and required operational documentation.
• Identify recurring issues and recommend updates to procedures, workflows, and documentation to improve efficiency, order accuracy, and the customer experience.
• Assist with onboarding and training new associates and participate in cross-training activities to strengthen operational coverage across the team.
• Deliver timely, accurate, and professional support while independently managing multiple priorities and escalating risks or issues when appropriate.

Required Knowledge and Experiences

• 4+ years of experience in telecommunications provisioning, order management, customer support, IT administration, or a related telecommunications operations environment.
• Experience processing or supporting wireline telecommunications orders, including Local Service Requests (LSRs), Local Number Portability (LNP), Access Service Requests (ASRs), Data Service Requests (DSRs), or broadband circuits.
• Knowledge of carrier-to-carrier ordering processes, order fallout resolution, service activation, and telecommunications industry standards necessary to accurately evaluate and complete customer orders.
• Experience supporting customers or trading partners in a telecommunications environment, including communicating about escalations, order status, and system-related issues.
• Demonstrated ability to work independently from documented procedures, organize competing priorities, meet deadlines, and escalate issues that fall outside established processes.

Required Technical Skills

• Experience using telecommunications provisioning, order-management, or carrier-service systems.
• Working knowledge of Local Service Requests (LSRs), Local Number Portability (LNP), Service Order Administration (SOA), directory listing, and CNAM (Calling Name) or caller ID processes.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook, for tracking orders, maintaining documentation, and communicating operational updates.
• Experience using Salesforce or a comparable customer relationship management or case-management platform.

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Experience with Universal Order Connect (UOC), Heritage Neustar platforms, or comparable telecommunications order-management systems.
• Familiarity with ENUM, E.164 numbering, Firm Order Confirmation (FOC), carrier trading-partner records, or related provisioning terminology.
• Experience supporting business or government wireline customers rather than exclusively residential or wireless retail services.
• Experience mentoring or training associates, supporting offshore operations teams, or contributing to cross-functional process improvements.
• Strong problem-solving, professional communication, adaptability, and a continuous-improvement mindset.

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The pay range for this position is $21.54 - $31.25 per hour. *The pay range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents. The application window for this job posting is estimated to close on 10/22/2026. Job postings may come down early or be extended due to business need or volume of applicants.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

 

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Rep III, Carrier Provisioning

Company:

TransUnion LLC