Position Summary

• The Infotainment Triage Engineer is responsible for the initial investigation, diagnosis, prioritization, and coordination of software and hardware issues affecting vehicle infotainment systems.
• This role serves as the first level of technical analysis for issues reported during development, validation, launch, and post-production phases.
• The engineer works across multiple infotainment domains including QNX, Android-based platforms, connectivity, diagnostics, CAN communications, cybersecurity interfaces, telematics, and cloud-connected services.
• The objective is to rapidly identify root cause ownership, drive issue resolution, and ensure high-quality customer experiences across Client infotainment products.

Key Responsibilities
Issue Triage & Investigation

• Analyze and prioritize infotainment-related issues reported by validation teams, integration teams, suppliers, manufacturing, dealerships, and customers.
• Perform initial root cause investigations and determine ownership of defects.
• Review logs, traces, system dumps, and diagnostic information.
• Reproduce issues in bench and vehicle environments.
• Support defect tracking and escalation processes.
• Manage critical issue prioritization during vehicle development and launch phases.

Technical Troubleshooting

• Investigate issues related to:
• Infotainment systems
• Android Automotive platforms
• QNX-based platforms
• Multimedia applications
• Navigation systems
• Connectivity services
• Voice recognition systems
• Bluetooth, Wi-Fi, USB, and smartphone integration
• Apple CarPlay and Android Auto
• Over-the-Air (OTA) updates
• Telematics and cloud services
• Utilize systematic troubleshooting methodologies to isolate software, hardware, network, or integration failures.

Communication Networks & Connectivity

• Analyze vehicle communication issues involving:
• CAN
• CAN FD
• Ethernet
• LIN
• SOME/IP
• DoIP
• Diagnostic communication protocols
• Support investigation of communication between:
• Head Unit
• Telematics Control Unit (TCU)
• Instrument Cluster
• Gateway Modules
• Mobile Devices
• Backend Cloud Services

Diagnostics & Log Analysis

• Perform diagnostic activities using OEM and industry-standard tools.
• Analyze:
• DTCs
• CAN logs
• Network traces
• Android logcat files
• QNX system logs
• Crash dumps
• Performance traces
• Support UDS and DoIP diagnostic activities.
• Validate software fixes and corrective actions.

Cross-Functional Collaboration

• Coordinate with:
• Software development teams
• System architects
• Integration teams
• Validation teams
• Suppliers
• Program management
• Connectivity and cloud teams
• Ensure clear communication of issue status, technical findings, and risk assessments.

Continuous Improvement

• Develop troubleshooting guides and triage procedures.
• Improve issue detection and diagnosis efficiency.
• Support lessons learned and root cause prevention activities.
• Contribute to quality and reliability improvements across infotainment programs.

Required Qualifications
Education

• Bachelor's Degree in:
• Electrical Engineering
• Computer Engineering
• Computer Science
• Software Engineering
• Related technical discipline

Experience

• 3+ years of experience in automotive embedded systems, infotainment, connectivity, or software integration.
• Experience with automotive development processes and issue tracking systems.

Technical Skills
Infotainment Platforms

• QNX
• Android Automotive OS
• Embedded Linux (preferred)
• Vehicle infotainment architectures

Automotive Communications

• CAN
• CAN FD
• Ethernet
• LIN
• UDS
• DoIP
• SOME/IP

Diagnostic & Analysis Tools

• CANoe
• CANalyzer
• Vehicle Spy
• Wireshark
• ADB
• Android Logcat
• Jira
• Confluence

Connectivity & Networking

• TCP/IP
• Wi-Fi
• Bluetooth
• Cellular communication
• Cloud-connected services
• Internet communication protocols

Troubleshooting Techniques

• Root Cause Analysis (RCA)
• 5 Why Analysis
• Fault Isolation
• Problem Reproduction
• Log Analysis
• Failure Mode Investigation
• Data Correlation Techniques
• Systems-Level Debugging

Software Knowledge

• Embedded software architecture
• Middleware concepts
• Application lifecycle management
• Software integration processes
• Release management principles

Preferred Qualifications

• Experience with Client infotainment platforms.
• Knowledge of Android Automotive application framework.
• Experience with QNX SDP environment.
• Knowledge of OTA update systems.
• Experience with cybersecurity concepts in connected vehicles.
• Understanding of telematics and connected services architecture.
• Familiarity with Agile development methodologies.
• Experience supporting vehicle launches.

Key Competencies

• Strong analytical and problem-solving skills.
• Ability to rapidly assess technical issues and determine ownership.
• Excellent troubleshooting and debugging capabilities.
• Strong communication and cross-functional collaboration skills.
• Ability to manage multiple high-priority issues simultaneously.
• Customer-focused mindset.
• Ability to work in fast-paced automotive development environments.

Success Metrics

• Reduction in issue triage cycle time.
• Accurate assignment of defects to responsible teams.
• Improved root cause identification efficiency.
• Support of successful vehicle program launches.
• Reduction in recurring infotainment quality issues.
• Timely closure of critical software and integration defects.