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Training Manager - Operation Support

JOB RESPONSIBILITIES 

• Determines training objectives and communicates goals
• Develops training documentation, presentations and support materials
• Delivers training on all related subjects for the process, application or system
• Manages training schedules and calendars
• Works with Managers to make all necessary training preparations, including securing rooms, projectors, meals, etc.
• Coordinates printing and shipping of training materials to field locations for on-site training classes
• Supports requests for training
• Administers tests to determine effectiveness of training
• Completes reports to document employee training, dates, place of training, topics covered and any follow-up items required and completed
• Conducts refresher training as needed
• Conducts new enhancement training
• May lead and direct the work of others including creating and managing schedules for trainers
• This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

• Bachelor’s degree in a related field

Certification/License

• Valid state driver’s license in good standing

Experience

• Five (5) years of experience in training development and training delivery
• Advanced working experience in Microsoft Office and business applications
• Supervisory experience preferred

Knowledge, Skills and Abilities

• Ability to quickly learn and understand business practices and procedures
• Ability to work independently and reach goals
• Ability to handle multiple deadlines and projects
• A wide degree of creativity and latitude is expected
• Ability to travel as needed

Work CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with Corporate dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting of boxes, laptops, etc. up to 10 pounds

Work Hours

• Working beyond “standard” hours as the need arises
• Travel 30%