• Support new hires onboarding with process training and onboarding.
• Responsible for different training needs within the program.
• Identifying areas for standardization and integration between other trainers from other regions.
• Complete a comprehensive skills analysis of all team members and identify areas for development and utilization of skillset.
• Ensure that training is represented from early on in all program initiatives and that the team and the business have a clear timeline for creation of content and training delivery.
• Ensure that training material and simulations are maintained in line with process changes.
• Work with Operations and Delivery Quality team to identify training gaps and create a plan to rectify them.
• Organize or attend review meetings with management, client, or other groups.
• Prepare and analyze internal/external training reports for management and/or leadership staff review during the entire training duration.
• Conduct upskill & cross-skill batches.
• Ensure maximum throughput from training to floor by identifying gaps & highlighting to the Management team to bridge them.
• Conduct feedback and coaching sessions to improve scores for training throughput or conversion.

• Fluency in German and English.
• Experience in training delivery.
• Excellent Presentation Skills.
• Ability to work effectively and flexibly with Operations resources from different global locations.
• Detail-oriented.
• Excellent communication and presentation skills.
• Excellent organizational and time management skills.
• Experienced in coaching and mentoring a team of professionals.
• Hands-on experience with SAP and related business processes.
• Strong understanding of financial processes, including invoice processing, accounts payable/receivable, financial transactions, reporting, and process controls.
• Experience training teams on SAP-based financial processes and ensuring adherence to process standards and compliance requirements.
• Minimum 3+ years of experience in customer service and/or complex Backoffice Training programs.
• Minimum 3+ years of experience in customer service, finance operations, SAP environments, and/or complex Backoffice Training programs.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.