Position Title

Location

Job Summary

Job Responsibilities:

JOB RESPONSIBILITIES

• Greet clients promptly in a friendly, courteous, and professional manner upon entry into the financial center. Deliver accurate, efficient, and high-quality service while maintaining positive client experience. Answer incoming telephone calls, provide account-related information within authorized guidelines, and route inquiries to appropriate team members when necessary. Respond to client questions, resolve routine service requests, and identify when escalation or referral is required. Process client financial transactions in accordance with bank policies and regulatory requirements, including but not limited to:
  • Deposits, withdrawals, and check cashing
  • Loan payments and account transfers
  • Issuance of official checks and money orders
  • General ledger transaction processing
  • Wire transfer data entry and processing
  • Accurate completion of Currency Transaction Reports (CTRs) and required regulatory documentation
    
• Always maintain proper cash controls in accordance with established bank procedures and security standards. Buy and sell cash to and from the vault as needed while ensuring established cash limits are maintained. Balance daily cash drawer, negotiable instruments, and processed transactions to ensure accuracy and reconciliation with system totals. Record and verify transactional totals within bank systems to maintain accurate financial records. Adhere to operational procedures designed to mitigate risk and safeguard bank assets.
• Complete all required compliance, regulatory, operational, and job-related training within established deadlines. Support Private Client Group and other internal business partners with client servicing or operational tasks as needed. Provide coverage and operational assistance at alternate financial center locations based on business needs. Participate in team meetings, procedural updates, and ongoing professional development activities.

ADDITIONAL ACCOUNTABILITIES

·         Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent 
• Minimum experience required: 1+ Years client service experience

Preferred Qualifications:

• Education level preferred: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Minimum experience preferred: Less than 1 year – cash handling experience

Job Competencies:

• Detail oriented & ability to multi-task
• Strong interpersonal skills
• Ability to enter numerical data on computer with speed and accuracy
• Able to respond promptly to client needs, follow through & resolve issues in a pleasant & helpful manner
• Client service oriented, enthusiastic team player, professional demeanor.
• Travel requirements: Some travel may be involved
• Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer - Vets/Disabled

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

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