Role Objective:
To develop, manage, and maintain high-quality technical documentation and multimedia content that effectively communicates complex information in a clear, concise, and user-friendly manner. The Technical Writer collaborates with cross-functional teams to ensure accurate and engaging content that supports training, operations, and product understanding.
Responsibilities:
Write, publish and maintain high-quality content e.g. documents/manuals, presentations, help center and print publishing content. This includes written documents, help center articles, videos and graphical content (diagrams, flow charts, and logos) Manage creation, production, publishing and proof-reading of documents or training content Collaborate with internal teams and client stakeholders for in-depth understanding of the documentation requirements Thoroughly understand all policies and tools used within the process and translate the requirements clearly into a workflow document/site/presentation Create engaging content with use of infographic, flow-charts & gif or videos for ease of understanding Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing stages Improve the depth and quality of the documentation based on feedback from internal and external customers Translate complex product information into simple and easy to understand formats Research, organize and write effective instructional text and scripts for audio/video clips Keep the supervisor apprised of status and escalate any issues in a proactive manner that affects timeliness or scope of the assigned work Identify user needs, use cases and metrics to focus priorities Audit existing documentation against current processes and make revisions appropriatelyKey skills:
Experience in technical writing and documentation Basic understanding of HTML High school or equivalent Must have exposure to content creation & authoring tools e.g. MS suite, Google suite, Captivate etc. Tech savvy and should be abreast with industry trends/best practices pertaining to content management Excellent interpersonal and communication skills with the ability to operate and communicate effectively with Global teams across all levels of the business. Comfortable with a rapidly-changing environment Strong problem-solving skills and excellent attention to detail Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving
