Job Description Summary

Job Description

Key Responsibilities

• Assist in creating, editing, and maintaining technical documentation such as user guides, release notes, FAQs, deployment notes, and product updates.
• Gather information from engineers, product managers, and subject matter experts to translate technical input into clear, user-friendly content.
• Follow documentation templates, style guides, and internal standards to ensure consistency and quality.
• Update existing documentation based on product changes, customer feedback, and release cycles.
• Support documentation activities in Agile workflows, including sprint-based updates and release documentation.
• Maintain documentation assets in content management systems (CMS) and documentation platforms.
• Collaborate with cross-functional teams to support documentation requirements for enterprise applications and products.
• Learn and apply structured authoring, version control, and publishing workflows as required.

Required Skills

• Strong written and verbal communication skills.
• Excellent attention to detail and ability to follow documentation standards and style guides.
• Experience supporting documentation projects for enterprise applications.
• Hands-on experience with Oxygen XML Editor, XML, and DITA.
• Good understanding of technical writing principles and documentation workflows.
• Familiarity with tools such as Confluence, Git, or similar collaboration and version control tools.
• Ability to work effectively with cross-functional teams.
• Quick learner with the ability to understand technical products, tools, and documentation systems.
• Strong time management skills and ability to meet deadlines.
• Understanding of the Software Development Lifecycle (SDLC).
• Exposure to software documentation and enterprise products.
• Experience with documentation publishing tools and/or Component Content Management Systems (CCMS).
• Understanding of Agile/Scrum methodologies.

Good-to-Have Skills

• Experience with API documentation.
• Experience working on AI-related projects.
• Exposure to leveraging AI for documentation creation, review, or process improvements.
• Exposure to documentation automation initiatives and process optimization.

Education and Experience

• Bachelor’s degree in English, Communications, Computer Science, Information Technology, or a related field.
• Technical writing certification, course completion, or equivalent training is preferred.
• 2–5 years of experience in technical writing, content writing, documentation support, or related roles.

Additional Information