Team Leader - Open House  

Alice Springs, NT | Full Time | SCHADS Level 6 

Why this role matters 

Homelessness in Central Australia is shaped by complex social, cultural and structural realities. Many people experience unstable housing alongside mental health challenges, alcohol and other drug concerns and involvement with the justice system, often with limited access to consistent support. 

In this context, the work of our frontline teams matters deeply. As Team Leader, you help create the conditions for people to feel safe, respected and supported. You guide a team working alongside men on bail or navigating justice requirements, providing practical support, connection and stability. Your leadership directly influences the quality of care delivered and the confidence and wellbeing of the staff providing it. 

If you are someone who leads with heart, thrives in dynamic environments and wants to make a meaningful impact in the Central Australian community, this role offers the opportunity to step into purposeful leadership. 

About the role 

You will lead a team of Case Managers delivering a supported accommodation program for men who are on bail or otherwise involved with the justice system and experiencing homelessness. This is an on-site role within a 27-bed residential facility with a strong focus on day-to-day operations and supporting the team. 

The program provides a safe and stabilising environment, alongside wraparound support to help participants meet court-ordered conditions while also addressing broader needs such as housing stability, alcohol and other drug use and mental health. You will support your team to deliver consistent, person-centred and trauma-informed support while maintaining clear boundaries and ensuring a structured and safe environment for all participants. 

You will oversee daily operations, guide case planning, support intake and assessment and ensure service delivery aligns with TSA’s National Homelessness Stream Model of Care. You will work closely with the Program Manager to meet compliance requirements, maintain data accuracy and support continuous improvement. 

This full-time permanent position reports to the Program Manager and pay is in accordance with a SCHADS Level 6. 

How you will make an impact 

• Provide day to day guidance, coaching and support to Case Managers 

• Build a positive and connected team culture focused on wellbeing and best practice 

• Strengthen case management practice through supervision, reflection and capability building 

• Support intake, assessment and the development of holistic case plans 

• Maintain strong relationships with internal and external stakeholders, including justice partners 

• Contribute to budgeting oversight and service planning 

• Lead recruitment, onboarding and induction processes 

• Ensure services are delivered safely, consistently and in line with TSA policies, legislation and funding requirements 

• Support continuous improvement through data, evaluation and reflective practice 

What you will bring 

• Degree in Social Services, Community Development or a related field, or extensive experience in a similar role 

• Experience engaging people experiencing homelessness 

• Understanding of homelessness, alcohol and other drug concerns and mental health issues 

• Previous experience supervising or supporting staff 

• Strong organisational and time management skills 

• Experience working within budgets and service delivery requirements 

• Ability to remain calm, resilient and solutions focused in challenging situations 

• Commitment to culturally safe, inclusive and person-centred practice 

• A current NT Driver’s Licence 

• Valid NT Working with Children Check 

• A current First Aid certificate or willingness to obtain 

What we offer  

The Salvos offer eligible employees a well-balanced package of meaningful benefits, including: 

• $64.20 – $67.05 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging 

• SCHADS Level 6 – Above Award conditions (up to 10%) 

• Remote Area Housing Benefit for eligible employees (up to $31,800 tax free) 

• Entertainment Benefit (up to $2,650 tax free) 

• Relocation assistance of up to $5,000 for eligible applicants 

• Generous paid parental leave (12 weeks primary, 2 weeks secondary) 

• Purchased Leave Scheme (up to 8 weeks) 

• Five days paid leave each year to experience other programs or activities 

• Flexible working arrangements 

• Access to the Employee Assistance Program and wellbeing supports 

• Ongoing training and development to help you grow in your role 

• A career where your work genuinely changes lives in the NT 

How to apply 

Please submit your resume and a cover letter outlining your leadership experience, your approach to supporting teams and your interest in contributing to homelessness services in Alice Springs. 

Applications will close as soon as a suitable candidate is secured.