The Life Operations department is a fast-changing department which manages our customers' life insurance files (corporate and individual), from subscription to liquidation, with the aim to deliver excellent services to brokers and end customers. For the Life Retail sub-department, we are seeking a Team Leader able to steer people and performance for the team Underwriting & Policy Servicing.

The team consists of 8 colleagues who are waiting just for you!

Your responsibilities

As Team Leader your responsibilities will include e.g.:

• Leading and supervising the team by providing guidance, support in daily tasks, and trainings as needed.

• Prioritizing the team’s weekly tasks.

• Identifying areas for improvement in service quality (mail, telephony, complaint management, etc.)  

• Bringing “Customer focus” attitude to the team by identifying client/broker needs/expectations and adapt service accordingly.

• Monitoring team performance and productivity by translating department goals into clear objectives.

• Ensuring people development through regular 121, coaching and process performance review with support of your manager.

• Leading information or project meetings.

• Creating a positive and stimulating environment where your team members can flourish and continue to develop their talents.

• Creating with the Life Retail manager the strategy of the team.

• Guaranteeing the continuous improvement of processes within the team.

• Steering the budget allocated to the department.

• Analysing potential customer complaints and propose appropriate solutions.

Your profile

• You have at least a bachelor’s degree, preferably in insurance or economics.

• You are a real expert in life insurance and have a high level understanding of life operations business.

• You have at least 5 years of relevant experience in this field.  

• You can demonstrate a strong leadership experience by inspiring confidence and driving result with a collaborative and high-performance culture.

• You have excellent knowledge of French or Dutch and a very good command of the other national language.

• You have a good knowledge of the Office suite and especially Excel and PowerPoint.

• A knowledge of lean management is a plus.

• You are rigorous, organised and can manage your priorities and respect tight deadlines.  

• You have communication skills and are able to manage internal and external stakeholders.

• You have coaching skills and have a participative leadership style.

• You are able to work and learn quickly and at a sustained rhythm in a dynamic environment. 

• You are dynamic, positive with an open mind. 

Good reasons to join us.

• A permanent employment contract.

• A company on a human scale within a dynamic group where you can rapidly have an impact.

• Accessible management close to staff and a pleasant working environment.

• Many opportunities for development, thanks in particular to our Athora Academy.

• Balance between professional life and private life with generous holidays (at least 39 days a year), flexible working hours and up to 3 days’ teleworking a week.  

• An attractive salary package plus various fringe benefits.

• Modern, bright offices conducive to collaboration.

• A central location in the Porte de Namur district, accessible by train and public transport and with parking facilities available if needed. 

• Last but not least… a sunny terrace, after-works between colleagues, teambuilding events, an annual staff day and many other events to discover… 😉

If you are looking for a friendly organisation with a human face and attach value to cooperation and helping one another, you have come to the right address.

#LI-Hybrid

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