About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

Job Description:

Role Overview:

The TA Lead is a critical leadership role responsible for driving the execution of recruitment strategies and ensuring the delivery of high-quality talent to meet business needs. You will lead a team of recruiters, providing guidance, performance management, and operational oversight. This role serves as a bridge between the TA team and leadership, ensuring alignment on goals, process compliance, and stakeholder satisfaction.

Key Responsibilities

1. Team Leadership & Performance Management

• Daily Alignment: Lead daily team meetings to align on goals, priorities, and flag potential risks.
• Individual Development: Conduct weekly 1:1s with recruiters to provide personalized feedback, address concerns, and facilitate career development.
• Performance Reviews: Perform weekly, monthly, and yearly performance reviews, analyzing team results against goals (funnel, rejects, drops) and implementing improvement plans.
• Goal Setting: Lead the annual goal-setting process for direct reports, ensuring objectives are aligned with organizational targets.

2. Operational Oversight & Reporting

• Daily Reporting: Oversee EOD Recruiter Reports and Americas Updates, tracking efficiencies like show rates, hires, and rejection reasons.
• Data Accuracy: Validate the accuracy of PBI Dashboards and reporting, ensuring any discrepancies are corrected promptly.
• Ramp Management: Set up and audit ramp plans, ensuring all information for upcoming classes is accurate and the team is ready for execution.
• Business Reviews: Prepare data and lead Monthly Business Reviews (MBR) to present performance updates, celebrate successes, and set focus areas for the upcoming month.

3. Quality Assurance & Compliance

• Interview Audits: Conduct regular interview shadow audits and recording reviews to ensure process compliance, profile qualification, and a high-quality candidate experience.
• System Audits: Perform weekly audits of Workday Evergreen requisitions and TalkPush lead flows to ensure timely candidate contact and process integrity.
• Compliance: Participate in calibration meetings and gather evidence for PowerUs audits to ensure adherence to Global Standard Operating Procedures (GSOPs).

4. Stakeholder Management & Collaboration

• Escalation Point of Contact: Provide timely solutions for issues related to new hires, contracts, and expectations, maintaining positive relationships with all stakeholders.
• Staffing Synchronization: Participate in weekly Capacity Planning and Staffing Syncs with WFM and Ops to assess risks and commit to hiring needs.
• Feedback Loops: Attend feedback syncs with Operations to receive input on hired candidates and continuously improve the selection process.

5. Strategic Initiatives & Onboarding

• Team Growth: Lead the onboarding and integration of new TA team members, equipping them with the necessary knowledge and skills.
• Pilot Implementation: Support and document the implementation of new initiatives or pilot programs
• Resource Monitoring: Monitor and redistribute Indeed credits and other recruitment tools to ensure optimal usage.

Evaluation Criteria

Success in this role will be measured by:

• Delivery Excellence: Meeting or exceeding fill rate progress and hiring requirements.
• Process Compliance: Satisfactory results in interview, ramp, and system audits.
• Team Engagement: Successful documentation of 1:1s and development interactions via internal tools (e.g., Boost).
• Stakeholder Satisfaction: Effective resolution of escalations and alignment with Ops/WFM commitments.

Qualifications

• Experience managing a team and in a recruitment centered role
• Strong analytical skills with the ability to interpret data and drive action plans.
• Excellent communication and stakeholder management abilities.
• Proficiency in recruitment systems (e.g., Workday, TalkPush, Power BI).
• Demonstrated ability to coach and develop a high-performing team.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.