ABOUT THE ROLE

Location: HQ - Williamsburg, Brooklyn

Status: Full-time/100% on-site

Compensation: $115,000-$125,000 annually

Position Summary:

The Systems Administrator to manage and support our technology infrastructure for 200+ users across a hybrid Windows, macOS, and iOS environment.

Reporting to the Director of IT, this role oversees day-to-day system operations, cloud infrastructure, security, and a help desk team of five.

The ideal candidate is a proactive, self-directed problem-solver who takes ownership of both strategic initiatives and hands-on technical work.

Responsibilities:

Systems & Infrastructure
• Manage and maintain a hybrid Windows, macOS, Android, and iOS environment for 200+ users at HQ, ensuring optimal performance, security, and user experience.
• Administer Windows Server and Active Directory, including user accounts, group policies, and permissions.
• Administer Google Workspace and define security policies around data acess and user permissions.
• Implement and manage Mobile Device Management (MDM) solutions — currently ManageEngine and Iru; create and enforce device policies.
• Continuously improve and maintain disaster recovery plans for all IT systems, including regular testing and execution exercises.
• Ensure compliance with relevant IT policies and regulations through comprehensive documentation.

Cloud & Network Administration
• Configure, manage, and monitor AWS infrastructure, including EC2 instances, Workspaces, Security Groups, and VPCs.
• Implement and monitor AWS solutions for critical systems, including cloud storage, disaster recovery, and backups.
• Manage and configure Meraki networking equipment; maintain network performance and reliability.

Security & Compliance
• Monitor and manage the full security stack, including CrowdStrike, Google Workspace security, Meraki, and Keepnet.
• Identify and remediate vulnerabilities; respond to and investigate security incidents and alerts.
• Apply ITSM/ITIL frameworks to security and operations processes and documentation.

Database, Automation & Inventory
• Manage and optimize MS SQL databases.
• Develop and maintain automation and integration workflows to streamline IT operations and reduce manual effort.
• Maintain accurate inventory control across assets, users, software, and network devices, including device lifecycle and purchasing.

Help Desk & Team Leadership
• Lead and manage a help desk team of 5 reporting to the Director of IT, overseeing day-to-day operations and ticket queue management.
• Provide third- and fourth-tier support to users and IT staff.
• Evaluate new software requests from staff and advise on technology decisions.
• Stay current on industry trends, emerging technologies, and best practices in IT.

Vendor Management
• Manage vendor relationships, negotiate contracts, and ensure consistent service delivery.

Qualifications

• 3+ years of experience as a Systems Administrator.
• Proven experience managing a help desk team.
• Proven experience with Windows Server and Active Directory administration.
• Strong understanding of AWS (EC2, Workspaces, Security Groups, VPCs, and monitoring tools).
• Experience with Meraki networking equipment and configuration.
• Experience with disaster recovery planning, execution, and testing.
• Experience automating IT operations processes.
• Working knowledge of MS SQL administration.
• Experience with MDM solutions.
• Strong troubleshooting and problem-solving skills, including log analysis, root cause
identification, and solution documentation.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and prioritize in a fast-paced environment.

Preferred Qualifications

• Familiarity with scripting languages such as PowerShell or Python.
• Experience with CrowdStrike EDR.
• Knowledge of ITSM/ITIL frameworks.
• Certifications in relevant technologies (e.g., AWS, Microsoft MCSA/MCSE, or equivalent).

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering anything other than in-person work, is fraudulent.