Who is Shift?

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

Main Responsibilities/Duties:

• Incident and Change Management: Participate in incident and change management processes, including logging incidents, tracking their resolution, and communicating changes to relevant stakeholders.

• User Support and Troubleshooting: Provide comprehensive support to internal operations and technical stakeholders, ensuring seamless workflow, excellent user experience and fast remediation.

• Access Control and Identity Management: Manage user identities, permissions, and access controls within cloud environments.

• Infrastructure Enhancement: Improve and maintain the local network and office infrastructure to support our dynamic environment.

• System Maintenance and Updates: Regularly perform system maintenance tasks, including applying patches, updates, and upgrades to cloud-based software and infrastructure.

• Employee Lifecycle Management: Manage the onboarding and offboarding processes, ensuring a smooth transition for employees.

• Collaborative Projects: Work closely with experts in Data, DevSecOps, and Security to achieve project goals and drive innovation.

• Cloud SaaS Administration: Oversee and optimize cloud SaaS environments, ensuring efficiency and reliability.

• Infrastructure Planning and Provisioning: Plan, execute and support Shift’s infrastructure needs during day-to-day operations, company strategy weeks and large on-site meetings.

• Security and Compliance: Ensure that the cloud infrastructure adheres to security best practices and compliance requirements

Qualifications:

Graduated in Computer Science degree or equivalent (Minimum Requirement)

Experience:

• Providing help desk/support to a range of technical and non-technical users.

• Managing technical operational infrastructure (office, printers, networking, WiFi, Audio and Visual equipment)

• Proficiency in managing a range of mobile devices utilizing Microsoft Intune (Windows, MacOS, Android, iOS).

• Experience with Azure Entra required.

• Familiarity with Azure and its functionalities is a plus.

• Strong technical troubleshooting abilities, particularly with cloud SaaS products and end-user devices.

• Excellent interpersonal skills for effective communication with all stakeholders.

• Ability to work independently and lead technical projects to completion.

Skills:

Office 365 Administration, Atlassian toolkit, PowerShell, Microsoft Intune MDM, Device Deployment (Apple ADE / MS Autopilot), Technical troubleshooting.

Personal Qualities:
Exceptional listening and problem-solving skills. Resilience, self-starter, and passion for technology. Time management and organisational skills. Proactivity and Responsiveness

Behavioral Competencies:

A strong team player capable of working autonomously. Keen attention to detail, adaptability, and user-focused approach. A willingness to try new technical domains and areas.

Key benefits:

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.

• Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.

• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.

• Family support – industry leading 26 weeks paid parental leave.

• Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.

• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.

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