Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Electric Power

Caterpillar's Electric Power Division (EPD) provides integrated power generation solutions, services, and support to customers around the world. Our products and services support critical applications across healthcare, data centers, municipalities, utilities, industrial facilities, and emergency response efforts. We are committed to delivering reliable, sustainable power solutions and exceptional customer support that maximize customer success and operational performance.

Role Definition

The Supply Chain Buyer serves as a key liaison between Caterpillar operations and suppliers, to support operational excellence across Electric Power products and services. This role provides second-level support for dealer operations, assists with program execution, analyzes performance metrics, and partners with district and dealer teams to identify opportunities for improvement. The position requires strong relationship management, customer focus, problem-solving capabilities, and the ability to collaborate across multiple functional areas.

Key Responsibilities

• Support daily operations and business activities that drive dealer and customer success within the Electric Power Division.
• Partner with Cat dealers and district teams to optimize operational performance and customer satisfaction.
• Coordinate and support implementation of Electric Power initiatives, programs, and process improvements.
• Analyze dealer performance metrics and identify operational gaps, trends, and improvement opportunities.
• Assist dealers in developing corrective action plans and strategies to improve performance and operational effectiveness.
• Provide guidance and support regarding Electric Power products, programs, policies, and processes.
• Maintain strong relationships with dealers, customers, and internal business partners.
• Monitor customer concerns and facilitate timely resolution through cross-functional collaboration.
• Support continuous improvement initiatives by identifying process efficiencies and recommending solutions.
• Prepare reports, presentations, and business updates for leadership and stakeholder review.
• Ensure compliance with operational standards, policies, and program requirements.

What You Will Have (Required Skills)

Customer Focus

• Understands customer needs and expectations while delivering solutions that drive satisfaction and business results.
• Builds trust through responsiveness, professionalism, and service excellence.
• Utilizes customer feedback to identify opportunities for continuous improvement.

Operational Excellence

• Demonstrates urgency and ownership in addressing customer and dealer needs.
• Provides high-quality service and support to internal and external stakeholders.
• Resolves issues efficiently while maintaining positive customer relationships.

Collaboration

• Works effectively across teams, districts, dealers, and business units.
• Promotes teamwork and shared accountability to achieve business goals.
• Facilitates productive discussions and drives alignment among stakeholders.

Decision Making & Critical Thinking

• Evaluates data, business conditions, and stakeholder input to support decision-making.
• Prioritizes opportunities and risks effectively.
• Recommends practical solutions based on sound judgment and analysis.

Problem Solving

• Leads and supports resolution of operational and business challenges.
• Investigates root causes and develops sustainable corrective actions.
• Applies structured problem-solving methodologies to improve performance.

Relationship Management

• Builds and maintains productive relationships with dealers, customers, and internal teams.
• Monitors satisfaction levels and proactively addresses concerns.
• Serves as a trusted partner for operational support and performance improvement initiatives.

Preferred Qualifications

• Experience supporting dealer operations, customer service, account management, or business operations.
• Strong analytical and problem-solving skills with the ability to assess data and make informed recommendations.
• Experience developing and implementing performance improvement plans.
• Ability to build relationships and influence stakeholders across multiple levels of an organization.
• Strong communication and presentation skills.
• Experience working in a collaborative, cross-functional business environment.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and reporting tools.
• Knowledge of Electric Power, energy, industrial, construction, or heavy equipment industries preferred.

Ideal Candidate Profile

The successful candidate will be a customer-focused professional with strong business acumen, relationship-building skills, and the ability to analyze performance data to drive operational improvements. They will thrive in a collaborative environment, demonstrate a consultative approach with dealers and customers, and possess the initiative to identify and resolve business challenges while supporting Electric Power growth objectives.

Additional Information

• Relocation assistance is not available for this position.
• Visa Sponsorship is not available for this position.
• This role is Monday-Friday in the Alpharetta, GA facility

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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