Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
- Runner First
- We act in the best interest of the runner
- Word is Bond
- We do what we say we’ll do
- Champion Heart
- We give our all in everything we do
- There is no “I” in Run
- We stay generous with our humanity
- Keep Moving
- We find ways to move every day, because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.
Your Job:
As a Retail Store Manager at Brooks, you lead one of Brooks’ brand stores, owning all aspects of daily operations, team leadership, and customer experience. You hire, train, and inspire a high performing team of sales professionals who serve as frontline brand ambassadors, delivering high touch service and representing the Brooks mission to “awaken the runner in everyone.” You will drive store performance through operational excellence, community engagement, merchandising execution, inventory health, and strong business acumen. You ensure the store is a best-in-class retail environment that fosters connection, builds brand loyalty, and supports runners of all backgrounds and abilities.
Your Responsibilities:
Leadership & People Development
Lead, coach, and inspire a diverse retail team to deliver best-in-class customer experience and exceed business goals.
Recruit, interview, and hire store employees to ensure efficient operations and a high‑performing team.
Foster a trust‑based, inclusive, team‑oriented culture grounded in Brooks values; maintain high morale and address concerns proactively.
Build future talent pipeline through ongoing coaching, developmental opportunities, and consistent performance feedback.
Oversee scheduling, succession planning, and staffing to support peak periods, events, and long-term talent sustainability.
Store Operations & Business Strategy
Oversee all daily store operations, ensuring high standards in service, cleanliness, safety, compliance, and overall brand‑right execution.
Manage store financials including revenue, margin, staffing, COGS, and operating expenses to achieve profitability and strong business performance.
Drive daily execution through effective leadership of front-of-house sales and back-of-house logistics functions.
Use retail systems and analytics to monitor KPIs, optimize inventory, and ensure accurate operational processes.
Maintain healthy inventory levels and product mix through replenishment, strategic pricing, markdowns, SKU monitoring, and proactive sell‑through solutions.
Oversee inventory integrity through cycle counts, physical inventories, and loss‑prevention practices.
Manage store assets, equipment, and, when applicable, the store vehicle.
Partner with Retail Operations on long‑term planning, seasonal buying, strategic initiatives, and operational readiness for new stores.
Provide actionable field insights on customer behavior, product performance, inventory needs, and operational opportunities.
Participate in companywide retail initiatives, system improvements, and ongoing operational enhancements.
Collaborate with Retail Operations, Marketing, Visual Merchandising, Product, and other teams to meet shared business goals.
Customer Experience Excellence
Set and model the bar for service: inclusive, authentic, premium, and personalized.
Ensure every customer receives a premium, inclusive experience backed by strong product and fit process knowledge.
Lead by example on the sales floor, modeling elevated customer service and storytelling.
Train and empower the team to deliver biomechanical fit service, high-impact storytelling, and enthusiastic support for all runners – regardless of experience level.
Use data and feedback to continually improve the in-store journey and customer satisfaction metrics.
Retail Marketing & Visual Merchandising
Uphold premium merchandising and visual storytelling standards, executing floor sets, product launches, and brand campaigns with Retail Marketing and Visual Merchandising.
Support and execute community events and educational activations in partnership with store leadership and local partners.
Build relationships with local running groups, gyms, organizations, and community partners to strengthen store presence and engagement.
Manage store‑level marketing channels (social, email, and event promotion) when applicable.
Support or lead event‑related retail operations, including expos, pop‑ups, and truckload sales, with occasional travel.
Support cross‑departmental Brooks initiatives, in‑store activations, and broader company events.
Qualifications:
Bachelor’s degree in Sales, Marketing, Business Administration, or related field; equivalent years of experience can be considered in lieu of degree(s)
3+ years of experience in retail, including full store operations oversight preferred
1+ year of leadership experience within the retail industry, preferred
Proven skill in leading teams, driving store operations, and managing a business independently
Strong knowledge of retail analytics (inventory management, turn, gross-margin, open to buy, product merchandising, and retail selling skills) preferred
Knowledge of performance athletic footwear/apparel/accessories and their related technologies
Ability to lift packages up to 50 lbs. and stand for extended periods
Ability to successfully lead independently or alongside the Retail Operations Manager
Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots”
Excellent interpersonal skills that inspire and build trust, resulting in effective working relationships across the store and company
Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another
Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
Embraces and lives the Brooks values!
Compensation: The pay range for this position is $61, 111 - $91, 719 per year. Base pay offered will vary depending on job-related knowledge, skills, and experience.
Other:
Brooks is proud to offer a robust benefits package to our employees and their families!
Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
Bonus- In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
Paid Time Off- Brooks offers a generous paid time off package, paid holidays, paid sick and parental leave.
Perks- including product discounts and giveaways, employee recognition, and fitness discounts
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.
