Job Description Summary

The Senior Manager, Infrastructure and Workplace Services contributes to the development of UK infrastructure and workplace technology standards and roadmaps, providing leadership and management of the Infrastructure, Networks and End User Services teams, ensuring services are secure, resilient, supportable and aligned to business priorities.

As the successful candidate, you will provide senior operational ownership within its defined area, translating business, cyber and operational requirements into practical technology plans and service improvements.

Working closely with the DT management team, cyber security, regional and global technology teams, the role will lead the modernisation of infrastructure services, reduce technical debt, and strengthen operational resilience across corporate and secure environments

Job Description

Key Responsibilities

• Lead network infrastructure design, implementation, support, and improvement across corporate, regulated, and secure environments.
• Own the design, delivery, support, and continual improvement of LAN, WAN, wireless, remote access, endpoint, and associated infrastructure services.
• Reduce technical debt through modernising of infrastructure, improving resilience, and simplifying support models.
• Own the infrastructure lifecycle roadmap, include refresh planning, upgrades, and site deployments.
• Own the governance, planning, assurance of patching, vulnerability remediation and infrastructure change across regulated UK environments in line with UK MoD and NSCS standards.
• Develop a team across infrastructure, networks and End User Services (EUS) teams, setting clear standards for service quality, ownership and accountability.
• Coordinate major infrastructure changes, upgrades and site deployments with minimal disruption to engineering, manufacturing, and business operations.
• Drive continuous improvement in monitoring, resilience, security and user experience.
• Promote high standards of quality, ownership, and accountability, including flexibility to work out-of-hours when required to protect business operations.
• Act as a senior responsible person for network, infrastructure, and end-user technology services, ensuring alignment between business priorities, cyber security obligations, corporate standards and operational delivery.
• Promote cross-team visibility of planned work and its broader impact, fostering collaboration and shared ownership of outcomes.
• Proactively identify and implement improvements for better user experience as part of the UK regulatory environment.
• Explain difficult or sensitive service, risk, and technical issues to business stakeholders, using clear evidence and recommendations to support decision making.
• Collaborate with the global and regional CTO teams

 

 

Qualifications/Requirements

• Significant experience leading and managing similar teams in secure environments.
• Proven experience managing, LAN, WAN, wireless, and compute estates.
• Proven ability to lead support teams in regulated and secure environments.
• Relevant professional certifications are desirable, such as ITIL, Cisco, Microsoft, Fortinet, VMware, Azure, or security accreditations.

 

Desired Characteristics

• A proven operational ownership mindset and takes accountability for governed areas.
• Demonstrates sound judgement when balancing user experience, operational continuity, cyber risk and compliance obligations.
• Have a significant understanding of service management disciplines such as incident, problem, asset, and configuration.
• Ability to decompose complex problems and make sound decisions when solutions are not fully defined.
• Uses disciplined, analytical approaches to resolve issues and define solutions.
• Engages proactively with cross-functional teams to design solutions using best practices and sound judgment.
• Excellent written and verbal communication skills, with the ability to engage senior leadership confidently.
• Shows resilience and persistence in achieving goals despite setbacks or challenges.
• Ability to coach others and provide constructive feedback to support team development.
• Willingness to travel as necessary to fulfill the requirements of the role.

🔒 Security Clearance Note: Some aspects of this role may involve access to information or facilities requiring UK government Security Check (SC) clearance. Candidates who hold or have previously held SC clearance, or who are eligible to obtain it, are encouraged to apply. SC clearance requires sole British Nationality. If you are unsure whether this applies to your situation, please speak with the recruiter.

Additional Information