Staff Engineer ServiceNow, Risk & Compliance GTE 

Who We Are 

We are the Governance Technology Enablement (GTE) team, driving technology solutions that strengthen governance and risk assurance across TJX. Our primary focus is delivering and optimizing ServiceNow solutions that support critical functions, including IT Risk & Compliance, Vendor Management, Contract Management, and Software Asset Management. 

Beyond ServiceNow, we enable automation and efficiency through platforms such as Blue Prism and Power Automate, and we maintain a custom application that underpins TJX’s Integrated Risk Assurance process. Our mission is to empower governance teams with innovative, scalable, and integrated technology solutions that enhance compliance, streamline processes, and deliver measurable business value. 

What you will do 

We are seeking a Staff Engineer with deep expertise in ServiceNow to lead architecture, design scalable solutions, and drive engineering excellence. You will shape technical direction and raise the effectiveness of the team. You will play a key role in designing, developing, and maintaining scalable solutions on the ServiceNow platform, with a primary focus on Integrated Risk Management (IRM). The ideal candidate will have strong technical leadership skills, experience in stakeholder engagement, and a deep understanding of platform best practices. 
 

This is a hands-on leadership role requiring both: 

• Strategic thinking (architecture, standards, platform vision) 

• Execution depth (solution design, complex build, integration patterns) 

Key Responsibilities 

• Act as primary technical authority for ServiceNow and integrations 

• Provide deep hands-on support in complex design and troubleshooting scenarios 

• Mentor engineers and elevate overall technical capability of the team 

• Mentor junior engineers and provide technical leadership within the team to elevate the team 

• Lead architecture reviews, POCs, and technology evaluations 

• Design and deliver solutions using ServiceNow (App Engine, UI Builder, Now Experience, Flow Designer, IntegrationHub, ATFs) 

• Drive reuse and standardization across ServiceNow applications 

• Optimize platform usage and follow ServiceNow best practices to reduce technical debt and operational overhead 

• Lead technical design and development efforts ensuring scalability and maintainability 

• Conduct workshops with stakeholders to gather requirements and provide technical guidance on platform capabilities. 

• Support additional modules such as Software Asset Management (SAM) and Contract Management. 

• Collaborate in an Agile (SAFe) environment, participating in sprint planning, reviews, and retrospectives. 

• Ensure compliance with ServiceNow platform standards and governance. 

• Learn and champion DevOps practices. 

• Develop proficiency in and support configuration automation platforms, including Blue Prism and Power Automate, to drive process efficiency and integration. 

What you will need 

• Bachelor’s Degree or equivalent Engineering skillset / training / work experience in relevant technical domain 

•  6+ years of hands-on experience developing on the ServiceNow platform. 

• Active ServiceNow CIS-Risk certification.  

• Proven experience in technical leadership, including mentoring and guiding development teams 

• Strong understanding of ServiceNow platform best practices for scalability and maintainability 

• Experience conducting stakeholder workshops and translating business requirements into technical solutions. 

• Integration Experience including:  

• Familiarity with Integration Hub and use of out-of-box spokes 

• Ability to design and build custom integrations leveraging REST API’s and OAuth 

• Deep hands-on experience with ServiceNow (UI Builder, App Engine Studio, Flow Designer, IntegrationHub, Workspaces) 

• Proven experience in Architecture ownership 

• Experience working in an Agile (SAFe) framework 

• Ability to manage multiple priorities in a fast-paced environment 

• Experience engaging with senior leadership.