Mission

As SSC Team Lead you will be responsible for leading the SSC operations of the Order to Cash department.  You guide and support the team in all AR activities, ensuring accuracy, efficiency, and timely delivery. You coach team members, manage performance, and help create a positive and collaborative working environment. You act as a key point of contact for complex issues, support system and process improvements, and ensure compliance with policies and controls. You also work closely with the Centre of Excellence in Belgium to align processes and drive continuous improvement across the region.

Azelis is a leading global distributor of specialty chemicals and innovative ingredients, representing first-class manufacturers across various industries. Our activities are built on decades of experience. Founded in 2001, the company has grown rapidly both organically and through acquisitions and is now present in 63 countries, with 100+ legal entities. We employ more than 4,200 people globally with offices across Europe, Middle East and Africa, the United States, Canada, Latin Americas, as well as Asia Pacific. Our business is industry-focused and organized around Market Segments. Life Sciences includes a.o.: Personal Care, Home Care & Industrial Cleaning, Pharmaceuticals & Healthcare, Food & Nutrition, Animal Nutrition, and Agricultural & Environmental Solutions. Industrial Chemicals covers a.o.: CASE, Rubber & Plastic Additives, Lubricants & Metal Working Fluids

Main Accountabilities

Team leadership and development

• Recruit, onboard, and train qualified team members to build a high‑performing and capable team.

• Set clear performance expectations and provide ongoing coaching, feedback, and development support.

• Foster a positive, collaborative work environment that encourages teamwork, professional growth, and the sharing of best practices.

• Develop deep expertise in D365 to provide advanced system support to the team and act as the final escalation point for complex queries.

Process optimization

• Evaluate and challenge the group’s standardized processes to ensure consistency, quality, and operational effectiveness.

• Identify automation opportunities that streamline workflows and improve process efficiency.

• Identify and drive initiatives focused on process optimization, cost reduction, and enhanced service quality.

• Lead and support continuous improvement efforts, fostering a culture of innovation, efficiency, and best‑practice adoption.

• Participate in a wide range of transformation initiatives, including RPA development, system implementations, PowerApps/Power Automate solutions, PowerBI dashboard design, M&A integrations, and ERP migration projects.

Compliance and risk management

• Ensure full compliance with relevant accounting principles, internal policies, and regulatory requirements across all OTC process activities.

• Collaborate with internal and external audit teams, as well as broader finance stakeholders, to resolve compliance, control, or risk‑related issues.

• Develop, implement, and maintain strong internal controls to safeguard financial data, enhance process integrity, and mitigate operational risks.

Accounts receivable

• Monitoring the team’s KPI’s

• Ensure all activities are done within the Service Level Agreement SSC made with all participating countries

• Become a key expert on the AR processes and systems like SKG, D365, banking platform

• Execute and supervise the daily operations

• Responsible for performing factoring reconciliations.

• Perform organizational duties such as holiday and sickness cover

• Additional responsibilities include being the administrator of bank portals and integration of new entities

Qualification & Skills

• Bachelor's or Master’s Degree in appropriate field of study or equivalent work experience

• Experience with Order to Cash / Accounts Receivable processes and priorities

• Min 3 year experience in a leadership role

• Confidentiality

• Analytical skills, accuracy and attention to detail

• Ownership and hands-on mentality

• Adaptability and self-motivation

• Aptitude for numbers and quantitative skills

• Fluent English

• Knowledge of ERP packages and MS Office (Excel is a must)

• Knowledge of Microsoft Dynamics and data entry is considered a plus

• Experience within a multi-cultural environment is a plus

• Strategic planning and vision alignment

• Conflict management

• Emotional intelligence