The Sr. Technical Lead will act as a bridge between our Global Data & Insights team mostly based in Toronto and Manulife Global Solutions (MGS) in the Philippines. The role will lead reporting and data initiatives for various stakeholders including Senior Leadership and collaborating with our partners in MGS including the Reporting Center of Excellence. You will collaborate with multi-functional teams to promote self-serve reporting and drive operational improvements using data. Additionally, you will implement automation and workflow improvements to advance data-driven programs we deliver as a team.

Position Responsibilities:

• Partner with business stakeholders, senior leaders, and other data professionals to design, develop and maintain business intelligence solutions 

• Lead the collection, validation and reporting of KPIs and metrics for various forums including monthly operational reporting for senior leadership. 

• Develop and maintain team documentation when solutioning for data and workflow improvement projects. 

• Partner with multi-functional teams to promote self-serve reporting and enable citizen developers through consultation and knowledge transfer. 

• Implement automation and workflow improvement solutions via Microsoft Power Platform tools to assist in the overall team mandate of operationalizing data decision making tools via Power BI. 

• Stay up-to-date with data and business analysis standard methodologies and emerging trends in data-decision-making-tool development/design. 

Required Qualifications:

• 6+ years of progressive experience providing operations support in an analyst capacity. 

• Advanced proficiency in SQL and Azure Databricks, PowerBI, data modelling, and working with relational databases in enterprise cloud environments. Excellent communication skills, both written and spoken.  

• Demonstrated ability to influence senior leaders and deliver actionable insights.  

• Note: All candidates will have their communication, critical thinking, and technical skills subjected to testing during the hiring process.  

 Preferred Qualifications:

• Experience in solutioning workflow enhancement and automation through Microsoft Power Platform tools such as Power Apps & Power Automate. 

• Experience working on Agile teams using Scrum and Kanban 

• Knowledge of Manulife & John Hancock Retirement products systems and operations.  

• Knowledge of the Retirement Operations record keeping systems, workflows and CRM tools.     

• Understanding of the financial/retirement regulatory environment.  

Note: All candidates will have their communication, critical thinking, and technical skills subjected to testing during the hiring process.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].