Strategy & Prioritization

• Partner closely with the stakeholders and UX design team to shape and translate product vision into executable roadmaps for the TMS and FO product lines.
• Conduct market research and competitive analysis across the F&B tech landscape (reservation platforms, POS ecosystems, food ordering, channel managers) to provide product recommendations.
• Evaluate product and integration opportunities by balancing merchant value, patron experience, partner impact, engineering effort, and operational complexity.
• Continuously monitor product and partner metrics (e.g. partner-driven bookings, seated conversion, no-show rate) and provide insights to refine priorities and roadmap execution.

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Program Management

• Lead cross-functional programs from planning through execution across the TMS and FO product surfaces, including different interfaces for both restaurants and patrons, and premium add-on features.
• Coordinate closely with Engineering, Design, QA, CSM/BD, Marketing, Operations, and other stakeholders to align priorities and execution.
• Manage Product Backlog, Release Planning, Sprint Planning, and Scrum execution.
• Identify project risks, resolve blockers proactively, and drive teams toward successful delivery, including launch readiness such as internal playbooks and training.

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Global Partner Integration

• Own the end-to-end partner integration lifecycle: scoping and scenario design, API documentation and testing setup, kickoff, development support, E2E testing, launch, and post-launch operations.
• Manage integrations across partner types — booking platforms, POS systems, membership systems, malls and hospitality groups, and regional restaurant groups.
• Serve as the primary technical counterpart for global partners across regions and time zones, running kickoff meetings, joint testing, and ongoing technical communication.
• Define integration scenarios, acceptance criteria, and success metrics; keep integration projects transparent and on track for internal and external stakeholders.

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Stakeholder Management & F&B Insights

• Manage intensive, ongoing communication across internal stakeholders (leadership, Engineering, Design, QA, Go to Market teams with daily interaction, Marketing) and external stakeholders (partners and key merchant accounts) with often-competing priorities.
• Develop a deep understanding of restaurant front-of-house operations: reservations as inventory management and capacity planning, reservations as a key patron touchpoint, table management, queuing, no-show and revenue assurance/deposit policies, and online food ordering workflows — and represent the merchant's voices in product decisions.
• Translate merchant and partner feedback into clear pain point statements and roadmap inputs.
• Support multinational delivery with customers in seven highly differentiated markets, including localization and market-specific requirements across regions such as TW, HK, JP, SEA, and ANZ.