Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs.

We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027

Role Overview:

Help build and validate the next generation of cloud-based software that empowers employees to develop their skills and reach their full potential. As a Software Developer Intern/Co-op in Test on the WEM team, you will gain hands-on experience across the software development lifecycle, contributing to design, development, testing, automation, debugging, and validation of production-quality services.

You will work with technologies such as Java, Kotlin, Python, Selenium, Playwright, and AWS, while learning how engineering teams solve real-world challenges related to scalability, security, quality, reliability, and usability. Working alongside experienced engineers in an agile environment, you will contribute meaningful code and test automation while building a strong foundation in software engineering and quality practices.

At Genesys, you will be part of a collaborative global team building technology that enables organizations to deliver better experiences for both employees and customers.

Key Responsibilities:

• Contribute to the design, development, and verification of high-quality full-stack software throughout the development lifecycle, from implementation and testing through deployment and continuous improvement.

• Develop and maintain automated tests that improve software quality, expand test coverage, and increase confidence in production releases.

• Build and enhance automated test pipelines that enable reliable, efficient, and repeatable software delivery.

• Test and validate resilient, scalable, secure, and maintainable cloud applications running on AWS.

• Investigate and debug software issues, collaborating with developers and quality engineering partners to identify root causes and effective solutions.

• Explore and apply modern technologies, tools, and testing approaches to strengthen automation, engineering efficiency, and continuous improvement.

• Develop a strong sense of ownership for software quality by participating in design discussions, identifying potential risks, and helping ensure features meet functional and quality expectations.

Required Qualifications:

• Currently pursuing a bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or a related technical discipline.

• Familiarity with programming in Java, Kotlin, Python, or a comparable modern programming language.

• Familiarity with Jenkins, CI/CD concepts, and automated test execution.

• Foundational knowledge of software testing concepts, including test design, debugging, and automated testing.

• Understanding of software development fundamentals and an interest in gaining experience across the full software development lifecycle.

• Familiarity with agile development practices, including collaborative teamwork and sprint-based development.

• Strong analytical and problem-solving skills, with curiosity and a willingness to investigate technical challenges.

• Strong communication and collaboration skills, with the ability to work effectively with developers, quality engineers, and other team members.

• Working knowledge of AI concepts and AI-powered development tools, with an interest in applying them to software testing, automation, and engineering workflows.

Preferred Qualifications:

• Exposure to automated testing tools and frameworks, such as Selenium or Playwright.

• Familiarity with cloud computing concepts and/or experience working with AWS technologies.

• Familiarity with modern software development tools and workflows, such as Git, source control, and code review practices.

• Interest in exploring and learning new programming languages, development tools, testing approaches, and cloud technologies.

• Enthusiasm for applying new technologies and approaches to improve software quality, automation, and engineering efficiency.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.