SME CLIENT MANAGER

Responsible for managing a book of business for SME existing accounts.

Resolves complex customer issues.

Identifies improvements to prevent issues from re-occurring. Educates clients on plan design and renewal options.

Completes day-to-day Account Management tasks without immediate supervision.

Tasks involve a degree of forward planning and anticipation of needs/issues.

Resolves non-routine issues escalated from our partners and client.

This role is eligible for sales incentive compensation (IC).

Purpose of the job/key objective

Reporting to the Head of SME Client Management, you will be responsible for:

• Managing a portfolio of SME clients.
• Engaging with our brokers/clients regularly.
• Service and support our brokers/clients as required with focus on business excellence for the organisation.
• Conduct strategic meeting on following topics but not limited to retention rate, success, challenges.
• Building and maintaining relationships with brokers and internal customers.

Main duties/Responsibilities            

·         Pro-actively manage and negotiate renewal for our SME portfolio by executing annual renewal strategy and optimizing rate action & profitability.

·         Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients.

·         Develop and maintain strong relationships with an assigned portfolio of clients by pro-actively engaging in regular communication by email, field-based meetings, or telephone with our partners and direct clients.

·         Conduct strategic meetings on quarterly basis with your brokers face to face – including their management - to review the retention rate, the successes, and challenges.

·         Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.

·         Look for growth opportunities throughout the year with existing groups.

·         Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy.

·       Responsible of entire renewal process for the assigned portfolio and achieve financial targets set every year.

Account Executive Skills

·         Excellent communication skills, written and verbal

·         Influencing and negotiating

·         Works well under pressure

·         Experience of collation of data and statistical analysis

·         Strong interpersonal skills

·         Ability to take ownership and demonstrate initiative

·         Capable of prioritising workloads in order to meet tight deadlines

·         Sound knowledge of excel and word

·         Flexible & strategic

·         Basic Microsoft applications - outlook, word, excel

·         Interpersonal skills

·         Team working - internal/external

·         Customer Focus - internal/external

·         Regulatory expert

·         Knowledge of processes, procedures and systems

·         Good business/product knowledge

·         Coaching skills

·         Organisational skills

·         Influencing skills

·         Supervisory skills

·         Basic leadership and management skills

·         Good time management

About Cigna Healthcare

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.