Sleep Coach – Retail Customer Service | Full Time

• Monday – Friday Full Time (40 hours)
• Rotating Saturday roster required
• Hamilton, NZ
• Salary + bonuses
   

Make a Genuine Difference — Every Day

Are you passionate about helping people and delivering exceptional customer experiences?

We support people to “awaken their best” by improving their sleep and overall wellbeing. This is more than a typical retail or customer service role — you'll play a meaningful part in improving health outcomes and quality of life.
 

About Resmed

Resmed is a global leader in connected healthcare solutions.

At Resmed, we provide innovative medical devices and cloud-based technologies to help diagnose, treat and manage sleep conditions such as sleep apnoea and other chronic diseases.

Our purpose is clear: to improve lives through better sleep and breathing health.

Ready to turn your retail skills into something truly meaningful?

Join Resmed and make a real difference—helping people sleep better, live better, and feel their best every day—while building a rewarding career in the growing health and wellness industry.
 

About the Role

As a Sleep Coach, you will be the face of Resmed in our Hamilton retail clinic. Your mission is to deliver an outstanding customer experience while driving sales and supporting customers on their individual sleep health journeys.

Working as part of a close-knit team, you will provide exceptional service, maintain high retail standards, and contribute to revenue growth and Resmed's strong market reputation.
 

Your Day-to-Day

• Create exceptional customer experiences by greeting customers, understanding their needs, and providing personalised sleep solutions.
• Recommend products and services that improve sleep quality and help achieve sales targets.
• Maintain high store and clinic standards, including visual merchandising, cleanliness, and stock management.
• Develop strong product knowledge by completing training and staying up to date with Resmed's innovative sleep solutions.
• Build lasting customer relationships through follow-up, progress checks, and ongoing support.
• Complete POS transactions, cash handling, and general administrative tasks accurately.
• Assist with the care, checking, and maintenance of trial and demonstration equipment.
• Work collaboratively with the wider team to deliver exceptional customer outcomes.
• Participate in a rotating Saturday roster as required.
   

What We're Looking For

• Retail or customer service experience (2+ years preferred).
• A sales-focused mindset with a passion for achieving targets.
• Strong communication skills—friendly, confident, and empathetic.
• High attention to detail across service, merchandising, and administration.
• Comfortable using technology and POS systems (Salesforce or Shopify experience is a bonus).
• Healthcare, pharmacy, or wellness experience is desirable but not essential.
• A positive attitude, strong work ethic, and willingness to learn.
• Flexibility to participate in a rotating Saturday roster.
   

What's in It for You?

• Full training provided—become a sleep health expert.
• Career development opportunities with a global leader in health technology.
• A supportive, inclusive team culture where your ideas are valued.
• Competitive salary plus bonus opportunities.
• The opportunity to make a genuine difference in people's lives every day.
   

This Isn't Just a Job—It's a Chance to Help People Live Better Through Better Sleep

If you're ready to combine your retail expertise with purpose, apply now and start your journey with Resmed.
 

Apply now and help improve lives — one good night's sleep at a time.