Perform daily skip trace activities on delinquent accounts assigned by management

·   Service inbound/outbound customer calls pertaining to collections

·   Meet daily and monthly collection, repossession and skip trace targets and KPIs set by management

·   Maintain clear and descriptive account notes and updates

·   Prepare delinquent accounts for repossession

·   Review accounts that have been referred for repossession for legal actions against debtors

·   Issue written and oral instructions to customers and or repossession vendors

·   Enforce compliance with Collection Standard of Conduct policies

·   Perform various administrative functions

·   Manage an account portfolio daily

·   Communicate with repossession vendors to ensure accounts are worked properly and efficiently

Three plus years' experience with skip trace collections in a call center environment

·   Auto collections experience is preferred

·   Previous work in skip tracing and collections, preferably in the automotive industry

·   Outstanding customer, communication and organizational skill

·   High level of integrity

·   Strong sense of teamwork yet able to work independently 

·   Highly self-motivated to exceed goals