Role Overview

We are looking for an experienced, high-level Property Manager to oversee the day-to-day operations of a growing short-term rental portfolio. This role requires someone who can operate independently, proactively solve problems, and deliver consistently high guest experiences without direct oversight.

 Core Responsibilities

 Guest Experience & Communication

• Manage all guest messaging from inquiry through checkout
• Handle issues, complaints, and special requests professionally
• Maintain 5-star review standards and resolve negative experiences

 Cleaner & Turnover Management

• Coordinate cleaning schedules (via Turno or similar)
• Ensure properties are guest-ready before check-in
• Communicate directly with cleaners for issues or re-cleans

 Maintenance & Vendor Coordination

• Schedule and manage maintenance requests
• Source and communicate with vendors (plumbing, HVAC, etc.)
• Ensure issues are resolved quickly and cost-effectively

 Review Management

• Monitor and respond to guest reviews
• Attempt to remove unfair or policy-violating reviews
• Handle guest follow-ups and potential refunds when needed

 Operations & Optimization

• Assist with pricing adjustments (via PriceLabs or similar tools)
• Identify opportunities to improve performance and guest experience
• Monitor listings and flag any operational issues

 Key Traits We’re Looking For

• Highly independent and proactive
• Strong communication skills (professional, calm, and clear)
• Detail-oriented and organized
• Comfortable making decisions without constant direction
• Experience managing Airbnb or similar STR platforms

Bonus Experience

• Guesty, Turno, PriceLabs, or similar tools
• Experience managing multiple properties
• Ability to negotiate with guests and vendors

Success in This Role Looks Like

• Minimal owner involvement in daily operations
• Consistently high guest reviews (4.8+ average)
• Issues resolved quickly without escalation
• Smooth coordination across cleaners and vendors

Work Structure

• Remote role
• Primarily weekday coverage (with awareness around check-in times)