Description -

Job Summary
The Services Product Manager is responsible for defining, managing, and evolving the Support Services portfolio within the Managed Services organization. This role owns the strategy, lifecycle, and business performance of support-related offerings, ensuring they deliver compelling customer outcomes, drive profitable growth, and remain competitive in a rapidly evolving services market. The role leads the development of support services across the support continuum with the modularization effort in mind, including reactive support, proactive support, remote monitoring, predictive remediation, service desk capabilities, and advanced operational services. Working across a global ecosystem of sales, delivery, channel, operations, finance, and technology stakeholders, the Product Manager ensures offerings are scalable, easy to consume, and aligned to customer and partner needs.

Responsibilities
Define and execute the portfolio strategy and roadmap for support services.

• Manage the full service lifecycle, including ideation, business case development, launch, enhancement, and retirement of offerings.

• Drive portfolio simplification, standardization, and modularization to improve customer experience and operational efficiency.

• Develop compelling value propositions that clearly articulate customer outcomes and competitive differentiation.

• Partner with regional teams, sales organizations, and channel partners to identify market opportunities and accelerate adoption.

• Establish pricing, packaging, and commercial models that balance customer value with business profitability.

• Analyze customer feedback, competitive trends, market dynamics, and operational performance to continuously improve the portfolio.

• Lead initiatives focused on automation, AI-enabled support capabilities, digital customer experiences, and operational efficiency improvements.

• Collaborate with engineering, platform, and operations teams to translate business requirements into scalable service capabilities.

• Define and track portfolio KPIs including revenue growth, profitability, adoption, customer satisfaction, support efficiency, and service performance.

• Support partner-led growth strategies by developing support offerings that complement partner capabilities while leveraging HP's scale, expertise, and global service infrastructure.

• Act as a subject matter expert for support services, representing the portfolio with customers, partners, and executive leadership.

Success Measures

• Growth and profitability of the support services portfolio.

• Increased adoption through direct and indirect channels.

• Improved customer satisfaction and operational performance.

• Successful launch and scaling of new service capabilities.

• Increased recurring revenue and portfolio attach rates.

• Portfolio simplification and efficiency improvements that reduce cost-to-serve while enhancing customer outcomes.

Education & Experience Recommended
Deep understanding of managed services, support operations, and as-a-service business models.

• Experience in portfolio management, product management, services strategy, or service delivery leadership.

• Strong business acumen with experience developing business cases, pricing models, and growth strategies.

• Ability to influence and lead cross-functional teams within a global matrix organization.

• Strong analytical, communication, and stakeholder management skills.

• Experience driving transformation initiatives involving automation, AI, digital services, or service modernization.

Preferred Certifications
NA

Knowledge & Skills
• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"