Services Engineering Program Manager

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

The Services Engineering Supportability & Automation Program Manager represents Support Services Delivery in driving technical supportability, serviceability, telemetry, automation, and customer experience requirements into HPE offerings. This role leads complex, cross-functional Services Engineering programs and AI initiatives that improve product support, operational efficiency, service delivery, and customer outcomes.

The successful candidate is a recognized program management and technical subject matter expert who can influence senior stakeholders, lead global teams, navigate complex business environments, and deliver results across Engineering, Product Management, Operations, Enablement, and Business Units.

 

Key Responsibilities:

• Define and implement processes, operating models, and roles and responsibilities for product supportability and serviceability within Support Services Delivery.
• Partner with Delivery Readiness, Operations, Engineering, Enablement, Product Management, and Business Units to identify, prioritize, and implement supportability and serviceability requirements.
• Lead technical discussions and cross-functional initiatives that improve product support, service delivery processes, operational efficiency, and customer experience.
• Drive strategic programs focused on cost optimization, automation, telemetry, data, and artificial intelligence.
• Translate business and customer needs into actionable technical requirements and measurable program outcomes.
• Manage senior stakeholder relationships and represent Support Services Delivery in internal and external engagements.
• Lead global internal and external project teams, generally consisting of more than 20 resources across multiple countries, while mentoring team members and promoting skill development.

Requirements:

• First-level university degree or equivalent combination of education and experience.
• Typically, 6+ years of experience in project management, program management, Services, Engineering, Operations, or a related field.
• PMP certification(preferred)
• Experience leading complex, cross-functional technical programs involving Engineering, Product Management, Operations, PMO, and business stakeholders.
• Demonstrated knowledge of product development and release processes, preferably within a technology or services organization.
• Experience managing global teams and distributed resources.
• Demonstrated success leading change, improving processes, optimizing costs, and delivering outcomes under pressure.
• Experience with data, telemetry, automation, artificial intelligence, or customer experience improvement initiatives is preferred.

Knowledge and Skills:

• Advanced knowledge of supportability, serviceability, technical program management, change management, and business planning methods.
• Strong understanding of end-to-end services processes, operational policies, service offerings, tools, and routes to market.
• Sufficient technical knowledge of HPE products and product release processes to collaborate effectively with technical experts and business stakeholders.
• Highly developed problem-solving skills, business acumen, and ability to evaluate complex situations and data.
• Excellent leadership, communication, presentation, negotiation, influencing, and stakeholder management skills.
• Ability to exercise significant independent judgment, establish direction, and drive accountability across organizations.
• Ability to lead, inspire, mentor, and develop diverse global teams.
• Active contribution to the Services Project Management profession and continuous improvement communities.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

#operations

Job:

Services

Job Level:

Expert

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 95,800 - 220,500 in North Carolina
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.