Major Objectives:

Client Service & Delivery

• Deliver Managed Services work in accordance with the agreed scope of services, service catalogs, and internal standards 
• Manage assigned client deliverables across multiple accounts while meeting schedules and service-level expectations
• Communicate clearly with clients and internal stakeholders regarding status, priorities, risks, and dependencies 
• Complete Donation Processing & support Fundraising Operations
• Perform manual gift entry accurately and consistently in client systems
• Process and manage batches, ensuring completeness, accuracy, and proper balancing
• Execute batch imports, validate results, and resolve exceptions
• Perform batch reconciliation to ensure gifts, payments, and financial records align
• Generate and process acknowledgments, including letters, emails, and receipts
• Build and deliver advanced reporting
• Build and deliver sophisticated, segmented lists for direct mail and digital fundraising

Quality, Compliance & Documentation

• Maintain data integrity through quality checks and standard operating procedures
• Adhere to documented delivery processes and data handling policies
• Ensure work meets agreed service commitments and data-security requirements 
• Document work performed and outcomes in required systems
• Identify and escalate risks or scope concerns

Collaboration & Continuous Improvement

• Collaborate with Service Delivery Managers and peers to prioritize work
• Contribute to process improvements that increase efficiency and quality leveraging AI and automation wherever possible
• Support onboarding of new services or processes as Managed Services evolve

Experience and Skills

• Excellent client-facing skills and experience, including a high proficiency in written and spoken English
• 2–4 years of experience as a Program Specialist/Manager (Individual Contributor), Service Delivery Consultant (commonly referred to as a Business Consultant), or Analyst in similar domain
• Strong attention to detail and time-management skills
• Ability to manage multiple priorities in a delivery-driven environment
• Strong written and verbal communication skills

Preferred Qualifications

• Experience with CRM or fundraising platforms
• Experience in nonprofit , mission-driven, or CSR/social-impact organizations 
• Familiarity with subscription-based or managed-services delivery models 
• Advanced Excel or reporting skills (Power BI is a major plus)

What Success Looks Like

• Client deliverables are completed accurately, on time, and within scope
• High-quality, consistent service delivery is achieved
• Data is accurate, secure, and well-documented
• Effective collaboration and contribution to team improvements

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.