Sleep Number® is the leader in personalized sleep wellness. Backed by almost 40 years of innovation, Sleep Number has helped more than 16 million people achieve their best sleep. We are guided by our purpose – improving lives by personalizing sleep. This is exemplified through our 3,000+ purpose-driven team members who passionately innovate to drive value creation through our fully integrated business model, owning the process from start to finish, and care at every step.

At Sleep Number, you’ll be part of a team redefining what’s possible in sleep, health, and wellness. Backed by world-class research and continued innovation, we create mattresses with adjustable firmness, pressure relief, and temperature-balancing comfort that adapt to customers’ changing needs, night after night, year after year. Our people thrive in a culture where purpose, innovation, and customer experience drive every decision. Join us and help shape the future of sleep wellness.

Job Summary              

This Senior Technical Product Manager (Sr. TPM) leads the strategy and execution of key technology initiatives across the enterprise, focusing on Sales and Marketing technology. This role serves as a bridge between business needs and technical delivery, focusing on optimizing customer experience, operational efficiency, and scalability of platforms.

Primary Responsibilities and Duties

• Define multi-quarter product roadmaps in alignment with company goals.
• Identify and evaluate opportunities to improve system efficiency and business KPIs.
• Lead large, cross-functional initiatives involving multiple teams.
• Make prioritization decisions balancing technical debt and business value.
• Partner with architecture teams to define scalable integration patterns across various application landscape.
• Ensure security, compliance, and performance standards are met.
• Act as a trusted advisor to business partners in store ops, logistics, marketing, and finance.
• Translate strategic goals into measurable product outcomes.
• Drive sprint planning and backlog grooming for multiple teams.
• Support rollout strategies, change management, and training programs.
• Special projects and other duties as assigned.

Qualifications

Education, Related Experience, Certifications

• Bachelor's degree required; Master's degree or MBA preferred.
• 5+ years of experience in technical product management or enterprise IT delivery.
• Demonstrated success leading complex digital transformation projects.
• Deep knowledge of retail technology (e.g., omnichannel, mobile checkout, customer data platforms).

Knowledge, Skills

• Strong understanding of systems integration, APIs, data architecture, and end-to-end business process design.

• Strong strategic thinking and problem-solving skills, with the ability to translate complex business needs into scalable technology solutions.

• Proven ability to drive AI innovation across the Customer Experience Technology portfolio by identifying and implementing AI-powered solutions that improve productivity, automate business processes, enhance customer engagement, and unlock actionable insights that accelerate revenue growth.
• Proficiency with Oracle Siebel, Microsoft Dynamics 365, ServiceNow, Jira, Power BI, Git-based repositories, enterprise architecture tools.

• Excellent facilitation, communication, and stakeholder management skills.

Working Conditions and Schedule

• Hybrid schedule: three days in the office, two days remote.
• Standard business hours, Monday-Friday, with occasional evening or weekend support as needed.
• This role does not have a travel expectation (if remote, travel is occasionally required).

Americans with Disability Act Disclaimer

Sleep Number will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and other applicable federal, local, or state laws.

#PIQ

Wellbeing

At Sleep Number, wellbeing isn’t a program—it’s part of who we are. We support team members and their families across emotional, financial, career, community, and physical health, all anchored in sleep.

Along with competitive pay, eligible team members receive robust benefits such as medical, pharmacy, dental, life and disability insurance, a 401(k), paid time off, and additional resources that promote lifelong wellbeing.

EEO Statement

Sleep Number is an equal opportunity employer. We cultivate a workplace culture where everyone is valued, respected, and treated fairly. Sleep Number is committed to providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. Sleep Number is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should reach out to [email protected]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.

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