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Ø  Position Summary:

·    The Senior Technical Operations Engineer is a hands-on technical leader responsible for ensuring the stability, reliability, and performance of Cubic’s production systems. This role focuses on diagnosing and resolving complex software defects, customer-reported issues, and configuration issues in live environments. As the engineering authority for assigned programs, the engineer will lead root cause analysis, drive corrective actions, and guide cross-functional teams to maintain operational excellence across mission-critical transportation systems.

Ø  Key Responsibilities:

·    Production Support & Issue Resolution

·    Understand the Enterprise Architecture end-to-end and own the troubleshooting of production issues across multiple interconnected complex software systems.

·    Lead the investigation and resolution of high-impact software defects and configuration issues.

·    Perform deep-dive root cause analysis across application, infrastructure, and integration layers.

·    Collaborate with development, QA, and operations teams to implement permanent fixes and preventive measures.

·    Maintain system stability through proactive monitoring and configuration management.

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·    Technical Leadership

·    Understand the technical baseline for system architecture, design, and configuration across the full lifecycle.

·    Demonstrated experience working in a Technical Business Analyst function, with exposure to analyzing end-to-end business processes and their underlying applications, system components, integrations, and data flows to identify gaps, dependencies, risks, and opportunities for operational and technical improvement.

·    Serve as the escalation point for complex technical issues affecting production environments.

·    Possess strong cross-functional collaboration skills with proven expertise in diagnosing, troubleshooting, and resolving complex technical issues.

·    Drive root cause and pattern analysis for recurring production issues, translating findings into sustainable engineering improvements and preventive actions.

·    Champion automation and observability improvements reduce manual intervention, strengthen system reliability, and improve operational efficiency.

Ø  Operational Excellence

·    Own the relationship with program team and ensure systems meet performance, availability, and supportability targets as dictated by agreed SLAs.

·    Develop and maintain operational documentation, including runbooks, configuration guides, and incident response procedures.

·    Lead post-incident reviews and drive continuous improvement in support processes.

·    Interface with customers and vendors to resolve escalated issues and align technical solutions.

·    Required Qualifications:

·    Bachelor’s degree in engineering, Computer Science, Electrical Engineering, or related field.

·    Five (5) + years of experience in systems engineering, with a strong focus on production support and defect resolution.

·    Hands on exposure on Incident, problem and change management processes.

·    Demonstrated experience working in a Technical Business Analyst function, with exposure to analyzing end-to-end business processes and their underlying applications, system components, integrations, and data flows to identify gaps, dependencies, risks, and opportunities for operational and technical improvement.

·    Proven expertise in diagnosing and resolving complex software and infrastructure issues in live environments.

·    Experience with monitoring tools, log analysis, and performance tuning.

·    Familiarity with configuration management systems. Knowledge of Kafka.

·    Ability to navigate ambiguity and create clarity for self and others.

·    Should have hands on exposure on Oracle/SQL querying.

·    Should be exposed to a 24*7 rotational shift support function.

·    Should have exposure to customer/client interactions and reviews.

Preferred Qualifications:

·       Experience in transportation, finance, smart mobility, or another regulated and mission-critical industry.

·       Experience with high-availability, fault-tolerance, distributed, and event-driven architectures.

·       Experience leading reliability engineering, observability, automation, production modernization, or operational maturity initiatives across large-scale systems.

·       Experience working across technology ecosystems in which applications, integrations, field devices, back-office platforms, and operational processes collectively affect customer-facing services.

·       Knowledge of security, resilience, disaster recovery, capacity planning, and production-readiness practices for enterprise systems.

·       Relevant professional certifications in cloud technologies, IT service management, database technologies, systems engineering.

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We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.