Key Responsibilities 

Strategic Ownership 

• Define and support the evolution of the strategic product roadmap of debit card capabilities, including spend enablement, client experience, and competitive positioning. 

• Support the the Director in cross-functional planning and execution across Personal Investor, Advice / Wealth Management, Finance, Risk, Controls, Legal, Compliance, Technology, Distribution/Marketing, and other cross functional stakeholders.  

• Serve as a key Vanguard stakeholder for external vendors for implementation, integration and ongoing tactical vendor management with a focus on network strategy.

• Support the development of the debit card product strategy & value proposition as well as marketing and go-to-market strategies.

Program Management 

• Support the development and launch of the debit card as well as ongoing optimization and performance management post-launch.  

• Schedule and coordinate governance routines, reporting, and stakeholder alignment. 

• Provide guidance and education to the cross-functional teams involved in delivery and optimization.  
• Develop, maintain, and support the creation and management of all critical card related processes and business requirements.

Data-Driven Decision Making 

• Support the development and maintenance of KPIs to measure success across adoption, usage, client satisfaction, and operational efficiency; identify and report opportunities to the Director and business leads.

• Leverage data and insights to continuously improve product performance and client outcomes.

Go-to-Market Readiness 

• Partner with Marketing, Distribution, Enablement, and Fraud teams to ensure scalable, protected, and successful market delivery of the product. 

• Collaborate on the development of crew training, client communications, and support model development as well as cross-sell strategies across segments.

• Identify and assist as needed with resolving operational dependencies, including backend processing, and fraud controls.  

Strategic Integration 

• Support aligning the debit card strategy within the broader Cash & Savings initiatives including Money Movement Enablement, Product Health Scorecard, and Segment Strategy.  

• Ensure seamless integration with advice / wealth management and personal investor segments, supporting use case clarity and positioning.  

Participates in special projects and performs other duties as assigned 

Qualifications 

• 8+ years of experience in payments strategy, preferably debit card product management.  

• Proven ability to lead complex, cross-functional initiatives with strategic impact. 

• Strong understanding of debit card ecosystems, issuer processors, card networks, vendor management, and client experience design. 

• Excellent communication, stakeholder management, and analytical skills. 

• Experience with fraud prevention, operational risk, and regulatory compliance preferred.  

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.