At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Responsibilities

A minimum of 7 years of deep, hands-on Salesforce experience is absolutely essential for this role. Candidates must demonstrate strong, proven expertise across the Salesforce Platform, including Service Cloud

• Candidates must possess comprehensive expertise in Salesforce configuration — this is a core requirement:

• Custom Objects, Page Layouts, Record Types
•  Workflow Rules, Approval Processes, Assignment Rules, and Validation Rules

• Candidates are required to have proven, hands-on experience building reusable UI components and pages using the Lightning Component Framework — this is a mandatory skill.
• Demonstrated and extensive experience integrating and configuring Salesforce Marketing Cloud is a strict requirement, including:

• Journey Builder, Email Studio, and Marketing Automation workflows
• API integrations between Marketing Cloud and core Salesforce CRM

• Candidates must have proven hands-on experience with Marketing Cloud Personalization Builder, including:

• Building personalized experiences and recommendations.
• Configuring behavioral tracking, segmentation, and real-time decisioning.

• Strong and demonstrable proficiency in Apex development is mandatory, including:

• Apex Classes, Triggers, Batch Apex, and Scheduled Apex
• Writing test classes with high code coverage standards
• Building and consuming REST/SOAP Web Services via Apex

• Candidates must have solid, hands-on experience with CRM Analytics (CRMA) — this is a critical requirement:

• Building and managing analytical dashboards, lenses, and datasets
• Writing SAQL queries for advanced data analysis
• Designing data flows, recipes, and predictive models within CRMA

• A thorough and working knowledge of Salesforce Data Cloud is required, including data ingestion, identity resolution, data streams, and activation
• Strong technical leadership skills, including mentoring and upskilling development teams, conducting architecture and code reviews, and fostering a culture of engineering excellence
• Experience defining and enforcing architectural governance frameworks, including standards, principles, patterns, and guardrails that guide development teams across multiple workstreams
• Proven expertise in cloud architecture design across one or more major cloud platforms (AWS, Azure, or GCP), including infrastructure design, cloud-native services, high availability, disaster recovery, and cost optimization strategies
• Experience with middleware platforms such as MuleSoft, APIs, and web services
•  Background working in or with a regulated industry (BioPharma experience is a strong plus)
•  Knowledge of OwnBackup or equivalent SaaS backup and recovery tools
• Understanding of infrastructure setup and managing deployments of varying complexity
• Excellent collaboration and communication skills with the ability to build strong partnerships across business, IT, and external technology partners

Hands-on experience with:

• Languages & Querying: Python, SQL, SOQL, JSON
•  Frontend: HTML, CSS, HTML5, UI/UX design principles
• APIs: Veeva Vault API
• Cloud & DevOps: Amazon Web Services (AWS), DevOps tools & CI/CD pipelines

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only:  If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at [email protected] with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.