Role Responsibilities

We are looking for an accomplished Senior Site Reliability Engineer who has built and operated high-volume, always-on platforms where disruption, silent data loss, or incomplete processing can have significant customer, financial, and regulatory consequences.

You will bring modern site reliability engineering, distributed-systems, observability, automation, and resilience practices to applications supporting financial-crime prevention and regulatory compliance. Your work will help ensure that critical services remain available in an environment where every single event and data element make a difference.

This role combines the scale and complexity of global fintech with the rigor required for high-consequence, regulated systems.

• Design, implement, and continuously improve the reliability, scalability, performance, and resiliency of Risk and Compliance platforms.
• Establish and manage service level indicators, service level objectives, error budgets, recovery time objectives, and recovery point objectives for critical services.
• Build observability solutions that provide visibility into both technical system health and business-processing health, validating that critical transactions, compliance controls, and downstream workflows are received, processed completely, and delivered successfully across the platform ecosystem.
• Develop monitoring, reconciliation, exception management, replay, recovery, and validation capabilities that help identify incomplete processing, data loss, and workflow failures while strengthening processing integrity and recoverability across distributed systems.
• Design telemetry, dashboards, logging, distributed tracing, and alerting that accelerate identification of infrastructure, application, dependency, data, and business-process failures.
• Create alerting strategies aligned to customer, transaction, control, and regulatory impacts rather than relying solely on infrastructure metrics.
• Automate operational processes and build self-service capabilities that improve diagnosis, recovery, and engineering productivity while reducing operational risk.
• Lead and support incident response activities, root cause analysis, corrective action planning, and validation that critical business processing has been fully restored.
• Experience with chaos engineering or controlled failure testing using AWS Fault Injection Service, LitmusChaos, Gremlin, or related approaches.
• Partner with software engineers, architects, infrastructure teams, cybersecurity teams, data engineers, and business stakeholders to embed reliability, observability, and recoverability into solution design.
• Execute resiliency testing, capacity testing, and disaster recovery exercises while leveraging AI-assisted engineering capabilities to improve operational effectiveness, diagnosis, and response outcomes.

Role Requirements

Basic Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent professional experience.
• 7+ years of experience building, operating, or supporting distributed production systems.
• 5+ years of experience applying Site Reliability Engineering, Production Engineering, Platform Engineering, or similar practices.
• Experience developing software or automation solutions using Java, Python, or related programming languages.
• Experience with AWS, Kubernetes, Docker, Helm, and modern containerized platforms.
• Experience with observability technologies such as Dynatrace, OpenTelemetry, distributed tracing, logging, monitoring, and alerting.
• Experience supporting distributed systems, event-driven architectures, cloud-native applications, complex service dependencies, and business-critical processing workflows.
• Experience with incident response, disaster recovery, performance engineering, or production readiness practices.
• *Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Preferred Qualifications

• Experience in payments, fintech, banking, fraud prevention, financial crime, cybersecurity, healthcare technology, or another regulated industry.
• Experience supporting AML, sanctions screening, transaction monitoring, investigations, customer due diligence, fraud prevention, or regulatory reporting platforms.
• Experience designing solutions focused on data integrity, reconciliation, processing completeness, validation, or recovery.
• Experience with multi-region architectures, active-active environments, regional failover strategies, or large-scale disaster recovery exercises.
• Experience building internal developer platforms, self-service operational capabilities, or runbook automation solutions.
• Experience using GitHub Copilot, Microsoft Copilot, AI agents, or similar technologies to improve operational efficiency and engineering productivity.

Workplace Option

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Location: 11902 Burnet Rd., Suite 350, Austin, TX 78758

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include: 

• Medical, Dental, Vision, and Life Insurance 
• Tuition Assistance Program 
• Employee Discount Program
• Parental Leave 
• 401K Plan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

The annual base salary range is $125,000 to $140,000 per year.  Total on-target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-SS2 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.