Senior Salesforce Loyalty Cloud Solution Architect (SFMC)

Location: India (Remote/Hybrid)

Experience: 8–15+ Years

About the Role

We are looking for a Senior Salesforce Loyalty Cloud Solution Architect with deep expertise in Salesforce Loyalty Cloud and Salesforce Marketing Cloud (SFMC) to lead the design and implementation of enterprise-scale loyalty solutions.

This is a highly specialized role requiring hands-on experience delivering end-to-end Salesforce Loyalty Cloud implementations, integrating with Salesforce Marketing Cloud and other Salesforce products to create seamless customer engagement experiences.

Requirements

Key Responsibilities

• Lead the architecture, design, and end-to-end implementation of Salesforce Loyalty Cloud solutions.
• Design and configure loyalty programs, including membership management, tier structures, points accrual and redemption, rewards, vouchers, promotions, and partner management.
• Design and implement personalized customer engagement journeys using Salesforce Marketing Cloud.
• Architect integrations between Loyalty Cloud, Marketing Cloud, Sales Cloud, Service Cloud, Commerce Cloud, Data Cloud, and third-party applications.
• Define scalable solution architecture, integration patterns, security, and governance.
• Work closely with business stakeholders to understand requirements and translate them into technical solutions.
• Lead technical workshops, solution design sessions, and architecture reviews.
• Guide development teams, perform solution reviews, and ensure adherence to Salesforce best practices.
• Support deployment planning, testing, production releases, and post-implementation optimization.
• Stay up to date with Salesforce product enhancements and recommend best practices.

Required Skills & Experience

• 8–15+ years of Salesforce platform experience.
• Proven experience leading at least one end-to-end Salesforce Loyalty Cloud implementation.
• Strong hands-on expertise with Salesforce Marketing Cloud (Journey Builder, Automation Studio, Contact Builder, Email Studio, and Data Extensions).
• Experience integrating Loyalty Cloud with Salesforce Sales Cloud, Service Cloud, Commerce Cloud, and external platforms using REST/SOAP APIs.
• Strong understanding of Salesforce architecture, integration patterns, and security best practices.
• Experience with SQL, AMPscript, HTML/CSS, and JavaScript.
• Excellent stakeholder management, communication, and leadership skills.
• Experience working in Agile delivery environments.

Preferred Qualifications

• Salesforce Application or System Architect Certification.
• Salesforce Marketing Cloud Consultant Certification.
• Salesforce Marketing Cloud Email Specialist Certification.
• Salesforce Administrator or Platform App Builder Certification.
• Salesforce Loyalty Management Certification/Accreditation (preferred).
• Salesforce Data Cloud experience is a strong advantage.

Why Join Us?

• Work on cutting-edge Salesforce Loyalty Cloud and Marketing Cloud implementations.
• Partner with global teams to deliver enterprise-scale digital transformation programs.
• Influence architecture decisions and shape customer engagement strategies.
• Competitive compensation, continuous learning opportunities, and a collaborative work environment.

Skills: Salesforce Loyalty Cloud, Salesforce Marketing Cloud (SFMC), Solution Architecture, Journey Builder, Automation Studio, Contact Builder, Loyalty Program Design, REST APIs, Salesforce Integration, SQL, AMPscript, Sales Cloud, Service Cloud, Commerce Cloud.

Benefits

We Offer

• Fun, happy and politics-free work culture built on the principles of lean and self organisation;
• Work with large scale systems powering global businesses;
• Competitive salary and benefits.

About Mindera

At Mindera we use technology to build products we are proud of, with people we love.

Software Engineering Applications, including Web and Mobile, are at the core of what we do at Mindera.

We partner with our clients, to understand their product and deliver high performance, resilient and scalable software systems that create an impact in their users and businesses across the world.

You get to work with a bunch of great people, where the whole team owns the project together.

Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication.

We are proud of our work and we love to learn all and everything while navigating through an Agile, Lean and collaborative environment.

Follow our Linkedln page - https://tinyurl.com/minderaindia

Check ot our Blog: http://mindera.com/ and our Handbook: http://bit.ly/MinderaHandbook

Our offices are located: Aveiro, Portugal | Porto, Portugal | Leicester, UK | San Diego, USA | San Francisco, USA | Chennai, India | Bengaluru, India