Your Team's Impact

Content & Technology Solutions (CTS) is the industry leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open:FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client's workflows. By enabling our clients to utilize their preferred choice of industry standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The Strategic Business Unit has experienced a double-digit year-over-year growth rate. Our solutions portfolio includes Standard DataFeeds, Data Exploration, OnDemand (API), Views, Cornerstone, Benchmark Feeds, and the Open: FactSet Marketplace. 

The CTS Product Management team is looking for a dynamic  Senior Product Specialist to join our Deep Sector Team to contribute to the expansion of Deep Sector Feeds in FactSet Fundamentals. Deep Sector is an initiative where FactSet collects new content, improves existing collection efforts in fundamentals, as well as develops new reports and functionality across 9 sectors: Banks, Insurance, Real Estate, Power & Utilities, TMT, Metals & Mining, Oil & Gas, Specialty Finance and Healthcare.

 In this role, you will be expected to gain a comprehensive understanding of CTS products and delivery technologies, to be a key contributor to defining and expanding the product packages available, and to enhance and add features that provide connectivity, scalability, and enhanced usability.  You will work closely with a broadly distributed group of Content, Product, Strategy, Sales & Support, Engineering, and Quality Assurance. 

What You'll Do

Insights – Derives insights to support product bets

• Regularly gathers, Analyzes, and interprets feedback directly from clients and prospects to understand their problems and the gaps in our solutions and in the marketplace.
• Participates in product discovery. Proactively identifies the market and validates the opportunity to prove whether a solution is valuable, viable, feasible and usable before developing it.
• Contributes to defining the metrics that will measure product outcomes.

Strategy – Identifies and articulates a path to achieve results

• Performs research and analysis that contributes to the product vision, strategic framework and roadmap.

Execution – Delivers on product outcomes

• Serves as SME on the quality and nuances of the product. Knows the top issues and how to troubleshoot them. Serves as an internal resource to educate junior team members and support help desk on troubleshooting and best practices.
• Supports Product Managers by prioritizing issues that are critical to fix in order to improve the customer experience. Defines the problem space correctly and experiment with potential solutions before suggesting a specific fix.
• Adept at separating bugs from user error and stability issues. Escalates issues to Engineering appropriately.
• Assists to clearly define user needs and acceptance criteria with development teams. Helps to prioritize needs and provides clarity for iterating on solutions.
• Prioritizes the instrumentation and reporting of key product metrics.
• Is exposed to Agile principles and best practices.
   

Leadership – Inspires cross-functional teams to achieve great outcomes

• Gives prompt and candid feedback to cross-functional team members.
• Coaches and mentors junior team members.

Preferred Qualifications

• Bachelor’s degree in B.Tech/MCA or BBA/MBA. A combination of tech and finance would be ideal, although not mandatory.
• 5-8 years of relevant experience in product development, product strategy and roadmap
• Ability to troubleshoot client issues and solve them with a combination of creativity, analytical skills, and subject matter expertise.
• Understands how to leverage tools and frameworks for product management such as user personas, empathy mapping, and prioritization frameworks.
• Is product-oriented. Can take a stand to say “No” to stakeholders/engineering and starts by defining the problems, goals and needs, and does experimentation to uncover the best solution.
• Familiarity with query languages (e.g., SQL) and programming languages commonly utilized in the financial industry (e.g., Python, R).
• Knowledge of data sets and technology solutions commonly utilized in the financial industry is a plus.

Knowledge of data and technology workflows and end users common in the financial industry is a plus.

What's In It For You 

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: 

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.  

• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. 

• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. 

• Career progression planning with dedicated time each month for learning and development. 

• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. 

Learn more about our benefits here. 

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.