Job Title

Job Description Summary

Job Description

• Resolve escalated HR cases with minimal supervision
• Partner with HR People Partners and COEs on strategic initiatives and policy interpretation
• Escalate and collaborate with HR People Partners and COEs on cases on complex case scenarios as needed
• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards & be able to analyze trends and recommend improvements and enhancements
• Contribute to process improvement initiatives and knowledge base, process documentation or standard operating procedure updates
• May be asked to participate in system enhancement testing and provide feedback as needed
• Audits the work of Junior HR Advisors & HR Advisors and reviews the completeness and accurate employee records in Workday
• Ensures compliance with Data Privacy & Retention policies
• Lead internal HR audits and ensure compliance with local labor laws and internal policies
• Conducts Root-Cause Analysis reviews as needed
• Support team initiatives and escalate issues appropriately
• Mentor Junior HR Advisors & HR advisors and support their development
• Provide guidance and conducts trainings for improvement of less experienced employees
• Effective coordination with HR Partners, COEs and other internal stakeholders
• Foster a collaborative and learning focused team environment
• Leads or represents People Services on projects for process improvement or alignment
• Represent People Services in cross-functional projects and governance forums.
• Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
• Performs other duties as requested by your direct manager
• Occasional requirement to work extended hours during peak times or to assist with major functions/events
• Development of operational standards / playbooks / operating manuals for all aspects of the business
• Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
• Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
• Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions
• Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
• Actively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
• Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is available
• Comply with Cushman & Wakefield policy

Background & Experience

• Bachelor’s degree (preferred) in Human Resources, Psychology, Business or related field

>3 years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)

• Requires demonstrated competence of HR knowledge or experience
• Demonstrates critical thinking, exceptional interpersonal skills, and problem solving ability
• Solid experience in interpreting policies and procedures
• Ability to work independently with minimal supervision and demonstrate ownership of job tasks
• Strong analytical, communication, and stakeholder management skills.

Qualifications & Technical Skills

• Intermediate proficiency in HR Systems (e.g. Workday)
• Intermediate proficiency in navigation of case management tools or ticketing system
• Solid understanding of employee lifecycle processes
• Demonstrated experience in audit, compliance, policy development and process improvements
• Attention to Detail

• Planning & Organization
• Time Management
• Communicate Effectively
• Systems & Data Management

Organisational Core capabilities:

• DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
• RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
• INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
• VISIONARY:
  We foster forward thinking.  Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
• ENTREPRENEURIAL:
  We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.