Role Summary

What will you do?

• Lead and develop an operations team, with responsibility for work allocation, performance management, talent development, and team output.
• Drive cross-functional programs by aligning stakeholders, resolving priority conflicts, clarifying ownership, and delivering shared outcomes.
• Own operational processes and programs from definition through execution, including milestones, risks, dependencies, governance, and performance metrics.
• Build and use SQL queries to investigate operational performance, identify anomalies, test root-cause hypotheses, and support decisions.
• Translate complex operational problems into structured analyses, validated causes, actionable plans, and measurable improvements.
• (Design and operate competitive-information, mystery-shopping, competitor-purchasing, or seller-classification workflows that produce structured decision inputs.)

Basic Qualifications

• Demonstrated people-management experience with formal responsibility for team performance, work allocation, talent development, or personnel decisions.
• Demonstrated experience leading cross-functional stakeholders without relying solely on direct reporting authority.
• Business Operations, Product Operations, or Program Management experience with responsibility for processes, milestones, risks, dependencies, governance, or operating metrics.
• Demonstrated ability to structure complex problems, identify and validate root causes, and distinguish symptoms from underlying causes.
• Hands-on experience building SQL queries.
• Ability to communicate effectively in spoken and written English.

Preferred Qualifications

• Experience in an e-commerce or software company.
• Experience in Product Operations, Business Operations, or Program Management.
• Evidence of end-to-end ownership for operational processes, cross-functional programs, execution governance, and measurable results.
• Experience resolving conflicts involving cross-team goals, priorities, dependencies, or accountability boundaries.
• Experience developing hypotheses, identifying data requirements, validating causes, and converting findings into operational actions.
• (Experience operating competitive-intelligence, mystery-shopping, competitor-purchasing, seller-classification, Marketplace Operations, Seller Operations, or Merchant Operations programs.)
• Pricing or retail-pricing experience is welcome but not required.
• Retail experience is welcome but not required.

Recruitment Process and Others

• Recruitment Process
  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
• Details to Consider
  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Those eligible for employment protection may receive preferential treatment for employment in accordance with applicable laws.