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JOB SUMMARY

MAIN RESPONSIBILITIES

• Responding to website, email, and telephone enquiries in a timely manner
• Qualifying leads, ensuring the applicant has the Right to Rent
• Capturing source of enquiries
• Keeping the CRM up to date with relevant information
• Matching prospective residents to available properties
• Ensuring apartments are well presented before viewing
• Booking viewings
• Conducting call outs
• Conducting viewings
• Obtaining feedback
• Negotiating offers
• Advising prospective residents of customer Journey and requirements
• Passing applicants over to the Tenancy Progression team with full information
• Assisting with progress of tenancy progression where necessary
• Conducting Right to Rent on prospective residents
• Complying with GDPR requirements
• Attending events such as Mall Pop Ups
• Ensuring KPI’s are consistently met
• Liaising with Third Party agents on the unit availability and portal material
• Reporting weekly KPI’s to the Leasing manager
• Reporting team KPI’s, weekly and monthly to the Leasing Manager
• Weekly team audit of Hubspot (Status change for successful deals, Offer received status to current resident)
• To carry out other reasonable duties as instructed and directed as required

PERSON SPECIFICATION

• Level 3 ARLA qualification is desirable
• 2 years property experience
• Friendly telephone manner
• Proven track record of meeting KPI’s
• An understanding of the Build to Rent market
• Self-motivated
• Target driven
• Works well under pressure
• Team player
• Exceptional Customer Service
• Strong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• An honest and trustworthy individual with an exemplary track record
• The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf
• Willingness to be adaptable and to accept the evolution of the role as the estate develops.

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

WHAT WE OFFER

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.