Department: Vertus

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Company: Vertus Residential Management Limited

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Reporting to: Leasing and Tenancy Manager

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JOB SUMMARY

Vertus are looking to recruit a Leasing Consultant to join our Leasing Team. Reporting directly to the Leasing Manager, you will be responsible for the sourcing and qualifying of prospective residents, helping to find their new home in our Vertus community. Vertus prides itself on delivering one of the best rental experiences in London and consistently deliver the highest levels of customer service. Working with us you will become a Vertus & Canary Wharf brand ambassador.

Salary £30,784 per annum, plus commission.

Working shifts: Monday to Friday, 8am to 5pm, 8.30am to 5.30pm or 10am to 7pm.

Saturday working is required from 10am to 4pm, alternate weeks.

Please note that this position is a 6 month FTC.

MAIN RESPONSIBILITIES

• Responding to website, portal, email and telephone enquiries within agreed service levels and KPI targets.
• Qualifying leads and assessing suitability of prospective residents in relation to affordability, employment status, Right to Rent requirements and eligibility criteria.
• Capturing enquiry sources and maintaining accurate records within the CRM system (HubSpot), ensuring all customer interactions and status updates are recorded accurately.
• Understanding prospective residents' needs and matching them to suitable available properties.
• Ensuring apartments are presented to the highest standard prior to viewings.
• Booking and conducting apartment viewings.
• Obtaining and recording viewing feedback and sharing insights with relevant teams where appropriate.
• Negotiating offers on behalf of the landlord in line with pricing and leasing strategy.
• Advising prospective residents on the customer journey, application process, referencing requirements and tenancy obligations.
• Passing applicants to the Tenancy Progression team with complete and accurate information to ensure a seamless customer handover.
• Assisting with tenancy progression where required to support a positive customer experience and minimise delays.
• Conducting Right to Rent checks in accordance with current legislation and company procedures.
• Carrying out affordability and eligibility assessments in accordance with company policies and compliance requirements.
• Maintaining awareness of Anti-Money Laundering (AML) regulations and complying with all AML processes and procedures.
• Complying with all GDPR and data protection requirements when handling customer information.
• Attending leasing and marketing events including Mall Pop-Ups, Open Houses, resident events and other promotional activities.
• Conducting regular outbound calls to prospective residents, applicants and the CRM database as directed by the Leasing Manager.
• Liaising with third-party agents regarding unit availability, marketing materials, listings and leasing opportunities.
• Ensuring all individual and team KPIs are consistently achieved and exceeded where possible.
• Reporting weekly leasing activity, pipeline performance and KPI results to the Leasing Manager.
• Maintaining a strong understanding of relevant housing, lettings and property legislation through continuous professional development and self-study.
• Acting as a brand ambassador for Vertus by delivering exceptional customer service at every stage of the resident journey.
• Carrying out any other reasonable duties as instructed by management.

PERSON SPECIFICATION

• Level 3 ARLA Qualification desirable but not essential.
• 2 year' property experience - experience within the Build to Rent sector desirable.
• Friendly and professional telephone manner.
• Proven ability to work towards and achieve KPIs and performance targets.
• Strong understanding of delivering exceptional customer service.
• Knowledge of Right to Rent requirements and general lettings compliance desirable.
• Understanding of AML and GDPR requirements desirable.
• Self-motivated with a proactive approach to generating and converting leads.
• Target driven and commercially aware.
• Works well under pressure and can effectively manage multiple priorities.
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication skills.
• Team player with a collaborative approach to working across departments.
• Honest, trustworthy and professional with an exemplary track record.
• Committed to continuous learning and keeping up to date with relevant legislation and industry best practice.
• Appreciation of the importance of customer service and its application within the Canary Wharf and Vertus environment.

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

WHAT WE OFFER

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.