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Job Description:

You will be part of a growing hub in Kuala Lumpur, Malaysia and a growing team of ServiceNow skilled professionals at the hub. As a Senior Enterprise Technology Engineer in ServiceNow space will play a key role in designing and delivering high-quality, customer-focused solutions across multiple bp business entities. This role focus in designing and delivering high-quality, customer-centric solutions across bp's global businesses. In this role, you will lead the ServiceNow Catalog product, owning the strategy, governance, roadmap, design, enhancement, and adoption of Service Catalog and Request Management capabilities. You will be responsible for the end-to-end product lifecycle, ensuring a seamless user experience while driving standardization, automation, operational efficiency, and business value across the enterprise.

What you will deliver:

Own the ServiceNow Service Catalog and Request Management product, including strategy, roadmap, governance, backlog prioritization, and end-to-end lifecycle management.

Design, develop, configure, test, and support scalable catalog solutions, including Catalog Items, Record Producers, Order Guides, Flow Designer, Employee Center, and integrations using REST, SOAP, and APIs.

Partner with stakeholders to define service offerings and request experiences, translating business requirements into product features, user stories, and technical solutions that drive standardization, automation, and operational efficiency.

Ensure platform reliability, scalability, and compliance through engineering best practices, including technical design, testing, monitoring, documentation, and release management.

Drive product adoption and continual improvement through user engagement, training, change management, and the adoption of ServiceNow out-of-the-box capabilities.

Collaborate with architects, engineers, service owners, and platform teams to align catalog solutions with CSDM, CMDB, Identity, ITSM, and enterprise architecture standards.

What you will need to be successful (experience and qualifications):

Proven experience as a ServiceNow Product Owner, Product Manager, Business Analyst, or Senior Engineer with responsibility for Service Catalog and Request Management capabilities.

Hands-on experience designing and implementing ServiceNow Catalog Items, Record Producers, Order Guides, Catalog Builder, Flow Designer, Approvals, and Workflow Automation.

Strong understanding of ServiceNow platform architecture and core modules, including ITSM, CMDB, CSDM, ITOM, CSM, SPM, and Employee Center.

Experience translating business requirements into epics, features, user stories, and technical solutions while balancing business value and technical debt.

Proficiency in ServiceNow scripting and development technologies, including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, IntegrationHub, and APIs.

Experience integrating ServiceNow with enterprise systems such as Identity Management, HR, Cloud Platforms, ERP, AD and collaboration tools.

Strong knowledge of Service Catalog governance, Service Offerings, Request Fulfilment processes, and user experience best practices.

Experience working within Agile, Scrum, or Product Operating Models, including backlog management, sprint planning, and release management.

Strong stakeholder management and communication skills, with the ability to engage both technical and business audiences.

Familiarity with authentication and integration technologies, including LDAP, SSO, OAuth, REST, SOAP, JSON, and MID Servers.

Understanding of data governance, compliance, risk management, and audit requirements within enterprise environments.

Experience and qualifications:

8–10 years of professional development experience on ServiceNow, including at least 3 years in technical solution design and Agile delivery with team leadership.

Certified ITIL v3 or v4 Foundation

ServiceNow Certified System Administrator or Application Developer

ServiceNow Certified System Administrator (CSA) and relevant CIS certifications are highly desirable.

Why join our team?

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.

Reinvent your career as you help our business meet the challenges of the future.

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Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.