Über diese Senior Development Engineer (Customer Operations/AI Agents) Stelle bei AnyVan
Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.
Back in 2009, our Chairman Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.
Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year.
We're embedding AI and machine learning across our core platform, not as experiments, but as production systems that drive real business outcomes:
Real-time, intelligent pricing that models true job-level costs and responds dynamically to supply, demand, and market conditions
Predictive demand and routing models that forecast driver availability and optimise job allocation before a customer even books
LLM-powered tooling across our internal and customer-facing products, from intelligent quoting to driver workflow automation
A two-sided marketplace where drivers can buy and sell jobs to maximise utilisation — powered by smart matching algorithms
We’re looking for a senior engineer to help build and scale the AI agents behind our Sales and Customer Service teams. These agents handle real conversations with real customers every day, answering questions, qualifying leads, quoting moves and resolving issues across phone, chat and messaging.
You’ll own them end to end, from designing how they reason and which tools and data they can use, to the evaluation, guardrails and observability that keep them accurate, on-brand and safe in production.
You’ll work closely with our Sales and CS leaders and the agents who use these tools on the front line, so you can see the impact of your work in conversion, response times and customer satisfaction. This is a hands-on role for someone who wants to move LLM-powered systems past the demo stage and into something thousands of customers rely on.
How our engineering teams deliver
We're product-led and agile. Most teams run Scrum with two-week sprints, but we care far more about outcomes than rituals. Engineers are trusted to challenge assumptions, adapt processes, and ship things that matter.
Senior engineers here are not heads-down implementers. You'll:
Work closely with product, data, and commercial stakeholders
Influence technical direction and architectural decisions
Balance speed with long-term sustainability
Regularly ship meaningful improvements to production
Our technology
We're pragmatic and cloud-first, running on AWS, with the flexibility to choose the right tool for the job:
Exploring: Go, Rust, React, Node.js
Core stack: Python, Vue.js & Nuxt, TypeScript
Legacy (retiring where we can): Java, PHP, Angular
You don't need experience in everything, we value strong fundamentals and good engineering judgement over keyword matching.
What you'll be doing
Designing, building, and operating production-grade systems that scale
Tackling complex technical challenges across backend, infrastructure, data flows, and AI/ML pipelines
Writing clean, pragmatic, well-tested code with long-term maintainability in mind
Collaborating with technical and non-technical stakeholders to shape solutions
Championing testing, observability, and quality improvements
Mentoring engineers and raising the technical bar across the team
You'll thrive here if you have
Experience in a scale-up or fast-growing product environment
Strong backend engineering skills (Go, Java, Python, or similar)
A solid understanding of distributed systems, scalability, and performance
Experience with CI/CD, modern deployment practices, and cloud infrastructure
Comfort working with ambiguity and evolving requirements
A bias toward action — shipping value quickly, then iterating
A collaborative mindset and the ability to influence beyond your code
Bonus: exposure to AI/ML systems, marketplaces, logistics, pricing, or e-commerce
Location and Eligibility:
Cape Town -based, able to commute to the Central Business District
Happy to be onsite at least 3 days per week
Fully eligible to work in South Africa
What We Offer:
💰 Competitive Salary - Highly competitive salaries
🌴 Generous Time Off - 20 days +public holidays and Christmas Eve on us
💪 Health & Wellbeing - ZAR1000 pr month towards cover with Momentum/Discovery
📈 Future Ready - 5% you, 5% us
🚲 Easy Travel - Free parking or transport home after 7pm
☕ Daily Perks - In-house barista coffee, free breakfast every day
🎉 Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps)
🚀 Career Growth - Join a disruptive technology leader and fast forward your career move
Our company values are:
Have fun, get it done
Progress over perfection
One team thinking big
You can find out more about our Company, Culture and Values here:
DE&I
We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.
