Job Family:

Travel Required:

Clearance Required:

What You Will Do:

As part of a multidisciplinary team, support federal initiatives focused on child support technology modernization, program operations, and systems transformation. Collaborate with federal staff, state IV-D agencies, technology partners, and project teams to improve modernization planning, implementation, certification readiness, and long-term program effectiveness.

Responsibilities may include:

• Provide subject matter expertise on child support enforcement programs, operations, and technology modernization initiatives.

• Support federal and state partners in planning, implementing, and assessing child support system modernization efforts.

• Support the review and analysis of Advanced Planning Documents (APDs), feasibility studies, certification materials, modernization roadmaps, procurement strategies, and implementation plans.

• Support development of modernization frameworks, playbooks, procurement guidance, reusable assets, and knowledge management resources.

• Conduct interviews, workshops, listening sessions, and stakeholder engagement activities with federal and state partners.

• Assist with analyzing modernization portfolios, project performance, certification readiness, financial data, governance structures, and implementation risks.

• Develop executive briefings, reports, strategic communications, presentations, decision memoranda, and technical assistance products.

• Collaborate with data, technology, and program teams to identify modernization opportunities, lessons learned, and best practices across states.

• Support development of modernization dashboards, portfolio analysis tools, APD review processes, and implementation support activities.

What You Will Need:

• Must have the ability to pass a federal background check to serve in a position of public trust.

• Bachelors Degree

• FIVE (5) or more years of professional experience in supporting child support (IV-D) programs, state child support agencies, or federal child support initiatives.

What Would Be Nice To Have:

• Must have a minimum of a bachelor's degree in human services or related field from an accredited college or university.

• Master’s degree in social work or related field.

• Experience developing, reviewing, or supporting Advanced Planning Documents (APDs), annual APD updates, feasibility studies, or federal funding requests.

• Knowledge of child support technology systems, certification requirements, federal reporting processes, or modernization practices.

• Experience conducting stakeholder interviews, requirements gathering, listening sessions, or technical assistance engagements.

• Experience developing executive-level communications, strategic recommendations, reports, briefing materials, and presentations.

• Ability to translate complex program, policy, and technical concepts into actionable recommendations for federal and state stakeholders.

• Excellent verbal and written communication and collaboration skills to work effectively with federal leaders, state IV-D agencies, technology partners, and cross-functional teams.

• Excellent organizational skills and the ability to manage multiple projects and competing priorities.

• Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and Teams.

• Experience supporting the Office of Child Support Enforcement (OCSE) or state IV-D agencies.

• Exposure to system transfers, re-platforming, refactoring, modular modernization, or other technical approaches used in child support system transformation.

• Exposure supporting procurement activities, vendor management, project governance, IV&V oversight, or large-scale technology transformation efforts.

• Exposure to expenditure reporting, financial trend analysis, cost-benefit considerations, or performance metrics used to inform modernization decisions.

• Familiarity with data analytics, dashboard development, visualization tools, and performance reporting.

• Familiarity with enterprise modernization approaches, shared services, reusable assets, interoperability, and business process improvement.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.