Salesforce Developer – P2

Carrier’s Enterprise Digital Products & Solutions (EDPS) team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation, the team aims to solidify Carrier’s position as a leader in sales enablement, service, and digital commerce spaces.

This person will collaborate and work closely with the EDPS product, engineering, and implementation teams to meet roadmap and new initiative commitments. This involves understanding the requirements thoroughly, gauging impact on current modules/functionalities and supporting the delivery of technical initiatives with focus on quality assurance and bug free deliverables, within specific timeframes and budgets.

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC) and Refrigeration segments with an unmatched product and service portfolio. Carrier’s Digital Commerce, Channels, and Experience Center of Excellence team brings together exceptional talent to have unparalleled impact on the company’s direction.

Primary Responsibilities

• Partner with business teams to understand and translate business requirements into solutions that will delight the customer and improve internal processes.
• Lead the design, development, and implementation of advanced Salesforce solutions to meet complex business requirements.
• Integrate Salesforce with other enterprise systems and third-party applications, ensuring seamless data flow and functionality.
• Diagnose and resolve technical issues related to Salesforce applications, ensuring minimal downtime and optimal performance.
• Develop and maintain comprehensive technical documentation, including design specifications, user guides, and training materials. Conduct training sessions for end-users and team members.
• Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions on time and within budget.
• Identify opportunities for process improvements and implement best practices in Salesforce development and deployment.

Key Skills

• Extensive knowledge of the Salesforce platform and its advanced capabilities.
• Strong understanding of the Salesforce platform, including Apex, Visualforce, and Lightning components.
• Hands-on Salesforce ecosystem experience, with at least 2+ years exclusively to Salesforce CPQ implementation and understanding of underlying CPQ object schema.
• Understanding of ServiceMax - field service operations, inventory logistics (Forward/Reverse), and preventative maintenance scheduling would be preferred.
• Exceptional analytical and problem-solving skills, with the ability to tackle complex technical challenges.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Strong leadership and mentoring skills, with the ability to guide and inspire team members.

Basic Qualifications

• 3+ years of experience in Salesforce development and customization.
• 3+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions.
• Salesforce Certified Administrator
• Bachelor’s degree in computer science, Information Technology, or a related field.

Preferred

• Salesforce Certified Platform Developer I/II
• Salesforce Certified CPQ Specialist
• ServiceMax Certified Administrator
• Experience working with multicultural, multilingual, and multiple time zone, global environments
• The ability to simplify the complex, quickly define core problem and frame the solution approach
• Experience in industrial/manufacturing software segments

Location: Digital Hub India (Hyderabad or Bengaluru)

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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