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The Sales Practices & Conduct Risk Advisor supports the U.S. Personal & Business Banking Sales Practices and Conduct Program by conducting research, monitoring activities, investigations, risk assessments, procedural oversight, and governance reporting. The role serves as a subject matter expert on sales practices risk and provides advisory support and challenge to line-of-business partners to promote ethical sales conduct, customer-focused outcomes, and compliance with regulatory and internal expectations.

The position is responsible for researching potential sales practices concerns, analyzing trends and emerging risks, maintaining and executing program procedures, supporting governance forums, and making recommendations to strengthen controls and reduce conduct risk.

• Conduct research and fact-finding related to alleged sales practices misconduct, unethical behavior, customer complaints, employee concerns, and transactional monitoring alerts.
• Analyze information from multiple sources including Employee Relations, Ethics, Compliance, Global Investigations, customer complaints, and internal monitoring programs.
• Document findings, determine appropriate disposition, and escalate matters in accordance with established procedures.
• Support investigations through collection, analysis, and synthesis of relevant facts and documentation.
• Identify patterns, trends, or systemic issues that may indicate increased conduct or sales practices risk.
• Identifying and minimizing negative impacts to the business.
• Suggests risk mitigation strategies.
• Tracks information requests and corresponding approvals.
• Builds awareness, knowledge, and skills and, as necessary, provides communication, practical tools and ongoing support including making presentations, to promote a culture of risk identification and management.
• Develop and maintain procedures, job aids, and program documentation.
• Prepare executive-level reports, presentations, and risk summaries.
• Support governance committees, working groups, and leadership forums through reporting and analysis.
• Track action items, issues, and program enhancements to completion.
• Analyzes the impact and effectiveness of the program through periodic reviews.
• Recommends adjustments to the overall program, policy or processes within the business/group in accordance with Policy.
• Supports the business/group through internal/external audits or regulatory examinations and assists in development of action plans to resolve any identified issues.
• Provides support to the development and delivery of training and awareness programs within the business/group to increase awareness of and compliance to risk management requirements.
• Focus is primarily on business/group within BMO; may have broader, US Banking focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Bachelor's degree or equivalent experience.
• 3-7+ years of experience in Risk Management, Compliance, Internal Audit, Investigations, Employee Relations, Banking Operations, Governance, or a related field.
• Strong analytical and critical-thinking skills.
• Experience conducting research, investigations, or issue analysis.
• Excellent written and verbal communication skills.
• Ability to influence and communicate effectively across all organizational levels.
• Strong organizational and project management capabilities.

Salary:

Pay Type:

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.