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Job Description:

About the Role

Due to continued business growth, we are looking for a Sales Operations Associate to join our IBM team supporting the Eastern European market at Arrow ECS in Gdańsk.

As a Sales Operations Associate, you will work closely with our internal sales teams, vendor representatives, and reseller partners across the Eastern region. You will play a key role in supporting sales operations, ensuring excellent customer service, and maintaining efficient order processing from customer order through to invoicing.

This position offers an excellent opportunity to build your expertise in the IT distribution industry while working in a dynamic international environment.

What You Will Be Doing

• Providing professional customer support primarily via email.
• Managing the order lifecycle from customer order receipt to invoicing.
• Supporting internal sales teams with operational and administrative activities.
• Working closely with resellers and vendor representatives across Eastern Europe.
• Ensuring accuracy and compliance in order processing and data management.
• Coordinating with internal departments to resolve customer and operational issues.
• Maintaining high standards of service and operational excellence.
• Supporting continuous improvement of sales and operational processes.

Who We Are Looking For

You will be successful in this role if you:

• Are comfortable working both independently and as part of a team.
• Demonstrate a proactive, flexible, and solution-oriented mindset.
• Take ownership of your responsibilities and perform effectively under pressure.
• Understand how attention to detail contributes to overall business success.
• Have strong organisational and time management skills.
• Learn new systems, tools, and processes quickly.
• Have an interest in technology and a desire to develop your knowledge within the IT industry.
• Have excellent attention to detail and a high level of accuracy.
• Possess strong communication and relationship-building skills.
• Are fluent in Czech and English, both written and spoken. Knowledge of an Eastern European language would be considered an advantage.
• View challenges as opportunities for learning and professional growth.

Preferred Qualifications

• Technical or business-related education.
• Previous experience in sales operations, customer service, order management, or a sales support environment.
• Experience working with Microsoft Dynamics AX or another ERP/order management system.

What We Offer

• Permanent employment contract with a 3-month probation period.
• Hybrid working model.
• Attractive career development opportunities in a growing international organisation.
• Private Medical Care and Dental Package.
• MyBenefit Platform, including MultiSport Card and vouchers.
• Friendly, supportive, and collaborative work environment.
• Access to learning and development programs to support your professional growth.

About Arrow ECS

Arrow Enterprise Computing Solutions (ECS), part of Arrow Electronics, is a global technology enablement company that brings innovative IT solutions to market to solve complex business challenges.

We provide value-added distribution, business consulting, and channel enablement services to leading technology manufacturers and their channel partners. Our expertise helps businesses accelerate growth, increase operational efficiency, and successfully navigate an ever-changing technology landscape.

Learn more about us at Arrow ECS.

Equal Opportunity Employer

Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.

Ready to Join Us?

If you see yourself in this role, we would love to hear from you.

Apply today and submit your CV in English.

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