We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Working collaboratively with the Strategic Accounts Team and the Regional Directors, the Sales Consultant will help to support the sales process by providing key administrative activities such as content mapping, systems updating, order processing/review, billing reviews, contract alignment and other duties as assigned.

What you'll do here:

Support sales execution and administrative operations

• Plan, organize, and support selling strategies in partnership with sales leadership and other sales personnel.
• Provide day-to-day administrative support that enables sales teams to focus on customer engagement and revenue-generating activity.
• Update and maintain Salesforce, including opportunity, account, contact, activity, and territory information as needed.
• Pull and organize CRM and Sales Operations reports to support opportunity analysis, territory planning, forecasting, and follow-up.
• Assist with contract alignment, order processing and review, billing questions or reviews, and related customer or internal follow-through.
• Manage and support content mapping exercises and other customer-specific sales support activities.
• Support marketing and sales initiatives as they relate to account development, customer engagement, and territory execution.
• Coordinate effectively with Sales Management, Account Directors, Customer Success, Solutions Specialists, and other cross-functional partners.
• Identify process gaps, customer trends, or recurring needs and communicate recommendations that can improve sales execution or customer support.

Maintain effective coverage of assigned open territories

• Support Account Plan activities to optimize sales and/or renewal potential within assigned open territories.
• Work with Regional Directors and Account Directors to achieve open-territory and regional sales goals and to ensure continuity of customer coverage.
• Provide support to Account Directors to prospect, qualify, advance, and close appropriate sales opportunities through phone, email, virtual meetings, and technology demonstrations.
• Participate in account planning and handoffs to ensure open-territory activity is documented and can transition smoothly when permanent territory ownership is established.

Manage communications, reporting, and team support

• Exhibit proficient use of technology and communication tools in performing routine job responsibilities and customer interactions.
• Provide timely status updates and reporting to the manager and other sales leaders as required.
• Communicate and coordinate effectively with internal and external customers across multiple time zones.
• Fulfill team support roles and special projects as required, balancing urgency, customer impact, and business priorities.
• Perform other duties as assigned by management.

Skills you will need here:

• Highly flexible and adaptable to change
• Driven to succeed
• Strong listening skills; ability to work well with both external and internal customers
• Strong presentation skills
• Comfortable applying technology in performing routine job tasks and for product demonstration purposes
• Outstanding organizational and time management skills
• Proficiency in PC and Microsoft Office applications

Preferred

• BA or BS degree strongly preferred
• At least two (2) years of successful sales (or customer interaction) experience
• Direct sales, marketing or editorial experience
• Experience working with digital sales products/applications and contact management systems, such as Salesforce

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. 

In this position,  you will be eligible to participate in the company’s variable Sales incentive compensation program.

Target Variable Compensation:

annually

Actual incentive earnings are not guaranteed and may be more or less than the target amount based on achievement of performance goals and the terms of the applicable incentive compensation plan.