Duties and responsibilities include:

• Conducts new hire orientation and initial driver training, including classroom and on-road instruction.
• Provide appropriate road training and observation to ensure drivers adhere to policy and training procedures and comply with key performance areas.
• Assesses drivers based on customer service, passenger assistance, proper wheelchair/mobility aid securement, vehicle inspection, and more.
• Performs ride-along to observe drivers’ compliance with key performance areas.
• Responds to accidents and incidents while reporting them appropriately.
• Knowledge of principles and methods for teaching and instructing individuals and groups and measuring training effectiveness.
• Directs, conducts or supervises interviewing, selection, and recruitment of adequate operator applicants to effectively provide safe, efficient service.
• Manage driver training and may conduct driver training, recommend retraining, and discipline as required.
• Conduct or assist the General Manager with safety training and meetings. Conduct and review accident/incident investigations and complete reports, maintain complete safety files (example: accident/incident reports, I-9, bus reports, and worker compensation injury reports).
• Maintain or coordinate complete personnel record keeping. Maintain substance abuse file.
• Coordinate compliance with Federal, State, and local laws and work closely with the General Manager or Designee to accomplish company objectives.
• Complete additional duties as assigned.

Minimum Requirements:

• Two (2) years previous demand-responsive customer service (paratransit, taxicab, ambulance, etc.).
• Knowledge of principles and methods for teaching and instructing individuals and groups and measuring training effectiveness.
• Department of Transportation (DOT) medical card issued by a company-authorized healthcare provider.
• Effective leadership, coaching, and mentoring abilities are necessary to identify others’ developmental needs and help others improve their knowledge and skills.
• Cooperative, energetic, and enthusiastic attitude.
• Dependable, stress-tolerant, and adaptable, with experience in a fast-paced, multi-functional environment preferred.
• CDL License with Passenger Endorsement Required.

Salary Range: $100,000- $105,000

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Easton Coach Company is a leader in passenger ground transportation, providing motorcoach and transit services to customers throughout the eastern United States.