About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Life Philippines 

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visit fwd.com.ph. 

1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital

2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

Execute customer risk monitoring, transaction monitoring, annual reviews, quality assurance, analytics, reporting, governance, and remediation activities that support the effective management of financial crime risks and control effectiveness. Serve as a subject matter expert supporting the Associate Manager in delivering monitoring, assurance, and continuous improvement initiatives while providing operational support across Customer Due Diligence activities as required.

1.Risk Monitoring & Investigation

• Dispose Ongoing Name Screening and Customer Risk Rating Alerts ensuring timely investigation, escalation, and closure in accordance with regulatory requirements, internal policies, and established service levels.
• Conduct transaction monitoring investigations, customer risk reviews, and ongoing monitoring activities.
• Investigate unusual customer activity and escalating risk indicators.
• Escalate significant findings and suspicious activities.
• Maintain accurate investigation and case documentation.

2.Annual Reviews & Ongoing Due Diligence

• Perform annual reviews of high-risk customers and periodic customer risk reassessments.
• Review customer profiles, risk ratings, transactions, and supporting documentation.
• Document findings and recommendations.

3. Quality Assurance & Control Effectiveness

• Execute quality assurance reviews, sample testing, and thematic reviews.
• Identify control weaknesses and process improvement opportunities.
• Support remediation validation and follow-up activities.'

4. Analytics & Reporting

• Prepare KRIs, dashboards, operational metrics, and management reports.
• Conduct data analysis and support risk reporting activities.
• Assist in management, committee, and regulatory reporting.

5. Audit, Regulatory & Project Support

• Support audit reviews, regulatory examinations, remediation initiatives, and project activities.
• Maintain action trackers and supporting documentation.
• Participate in process improvement and system enhancement initiatives.

6. Cross-Functional AML Support

• Perform customer due diligence activities including screening reviews, customer risk assessments, enhanced due diligence, FATCA/CRS reviews, triggering event reviews, and other AML operational tasks as assigned.
• Support operational surge requirements, workload balancing, and business continuity activities.
• Contribute to the consistent application of AML, sanctions, and customer due diligence standards across the function.

Job Requirements:

• ​Bachelor’s degree in Business, Finance, Accounting, Risk Management, Economics or a related discipline.
• Preferably with relevant certifications such as:

a. CAMS (Certified Anti-Money Laundering Specialist)

b. ICA (International Compliance Association) certifications

• 3–5+ years of progressive experience in oAML / Financial Crime Operations, Customer Due Diligence / Enhanced Due Diligence, AML Transaction Monitoring and Screening, Risk Operations, or related functions.
• Experience in investigations, screening, customer risk assessments, transactionmonitoring, or quality assurance activities.
• Knowledge of AML, sanctions, FATCA/CRS, and related regulatory requirements.
• Experience in quality assurance, audit and regulatory remediation, risk analytics,management reporting, and process improvement initiatives.
• Proficiency in AML systems, screening platforms, case management tools, and dataanalytics solutions.
• Experience working within a regulated financial services environment, preferably ininsurance, banking, wealth management, or fintech.

Privacy Notice

Your privacy is a priority for FWD.  The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform.  The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process.  Shortlisted candidates will then be contacted by FWD for the face-to-face interview.