Our client is a resident-focused housing company that manages manufactured home communities designed to provide stable, professionally maintained residential environments. The organization is expanding its leasing and resident services capabilities as its property portfolio grows.

The company is looking for a Resident Experience & Leasing Manager to strengthen occupancy, resident communication, and the overall leasing experience across several communities.

This position combines leasing leadership with resident service improvement. The successful candidate will help create a consistent experience from the first inquiry through move-in and ongoing residency, while supporting community teams with leasing practices and resident engagement.

Key Responsibilities

• Develop consistent leasing practices across assigned manufactured housing communities.
• Monitor inquiries, applications, occupancy, move-ins, renewals, and resident retention trends.
• Support community teams in responding effectively to prospective resident inquiries.
• Review leasing activity and identify opportunities to improve conversion and occupancy.
• Establish standards for resident communication throughout the leasing and move-in process.
• Assist community managers with complex resident service matters when additional support is required.
• Coordinate resident feedback initiatives and identify recurring service concerns.
• Develop practical leasing resources, templates, and communication materials for property teams.
• Work with marketing partners to ensure available homes and community opportunities are presented accurately.
• Track leasing and resident experience metrics and provide regular performance updates to leadership.

Additional Details

• Periodic travel between communities is required.
• Occasional weekend availability may be necessary for leasing events or community activities.

Requirements

• 4+ years of leasing, residential property management, customer experience, or related experience.
• Demonstrated ability to improve customer or resident service processes.
• Strong communication skills and a professional, service-oriented approach.
• Experience working with leasing, CRM, property management, or customer-management systems.
• Ability to review performance data and identify practical opportunities for improvement.
• Strong organizational skills and attention to follow-through.
• Ability to work effectively with both residents and property operations teams.
  
  Preferred
• Experience with manufactured housing, multifamily housing, residential leasing, or community management.
• Experience supporting multiple properties or locations.
• Familiarity with occupancy, renewal, and leasing conversion metrics.

Benefits

Competitive base compensation

Incentive opportunity based on performance

Health and wellness benefits

Paid time off

Retirement savings plan

Mileage reimbursement for required travel

Career advancement opportunities

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

To learn more about the firm and about our candidate services - please visit

Executive Recruiters United States: Leading Executive Search and Headhunting Firm in the USA

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.
• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Use of Artificial Intelligence in Recruitment

Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.