Position Overview

The Digital Renewal Representative is responsible for managing multiple customer renewal cycles across a portfolio of regional accounts, ensuring timely and accurate renewals while supporting customer retention and business growth. This role engages directly with customers during renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and Channel Partners to deliver successful renewal outcomes.

The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence while leveraging Customer Relationship Management (CRM) systems and established renewal playbooks.

This role is designed around collaboration and business outcomes. While flexibility is important, the team primarily operates from the office to enable faster skill development, stronger collaboration, and improved enterprise outcomes.

This role follows a Monday to Friday schedule, with an expectation of working from the office four days per week.

Responsibilities

• Execute end-to-end renewal activities while streamlining workflows and minimizing manual intervention

• Successfully close customer renewals to protect and retain the existing customer base while ensuring accuracy and timely execution

• Identify and close seat expansion opportunities during the renewal process using established sales plays

• Monitor account auto-renewal status and proactively engage customers when auto-renewals are disabled to reduce churn risk

• Work directly with customer procurement teams to complete renewal transactions efficiently

• Maintain accurate sales forecasts and pipeline visibility using Customer Relationship Management (CRM) and renewal management tools

• Collaborate with Account Executives on larger cross-sell and expansion opportunities

• Partner with Customer Success Managers to support customer retention, adoption, and post-sales engagement activities when required

• Provide light-touch support to authorized Channel Partners

• Share insights on churn risks, renewal blockers, and missed upsell opportunities with internal stakeholders

• Gather and communicate customer feedback related to products, packaging, and the overall renewal experience

Minimum Qualifications

• 3–5 years of experience in inside sales, renewals, account management, or customer-facing sales roles

• Experience successfully closing customer renewals or sales opportunities, including customer engagement and follow-up

• Proven ability to manage multiple renewal cycles and competing priorities simultaneously

• Strong organizational and time management skills

• Experience using Customer Relationship Management (CRM) or renewal management systems

• Strong written and verbal communication skills

• Customer-focused mindset with the ability to understand customer needs and deliver effective solutions

• Bachelor's degree or equivalent professional experience

Preferred Qualifications

• Experience in a software, Software as a Service (SaaS), or technology sales environment

• Experience supporting subscription-based or renewal-driven business models

• Experience identifying and closing seat expansion or upsell opportunities during customer renewals

• Familiarity working with procurement teams and contract-based renewal processes

• Experience collaborating with Account Executives, Customer Success teams, and Channel Partners

• Ability to identify churn risks and recommend proactive customer retention strategies

• Experience working in a fast-paced, metrics-driven sales environment

The Ideal Candidate

The ideal candidate is a customer-focused sales professional who combines strong relationship management, organizational skills, and commercial acumen to deliver successful renewal outcomes while driving customer retention and growth

• Demonstrates a strong understanding of customer renewal processes and applies best practices to deliver consistent business outcomes

• Builds trusted relationships with customers and internal stakeholders to drive retention and long-term customer success

• Uses sound judgment and data-driven insights to identify churn risks, expansion opportunities, and appropriate customer solutions

• Balances multiple priorities effectively while maintaining accuracy, attention to detail, and high-quality execution

• Communicates confidently and professionally with customers, procurement teams, Account Executives, Customer Success Managers, and Channel Partners

• Takes ownership of assigned renewal opportunities and consistently delivers reliable results with minimal supervision

• Demonstrates accountability by proactively managing risks, following through on commitments, and maintaining accurate forecasts

• Continuously looks for opportunities to improve processes, customer experiences, and operational efficiency

• Thrives in a collaborative, fast-paced environment while contributing to team success and shared business goals

• Demonstrates curiosity, resilience, and a commitment to continuous learning and professional growth

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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