Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

The Quality Outcomes Specialist ensures the delivery of high quality, excellent care that meets or exceeds regulatory standards and requirements and payor expectations, as well as assisting the organization to successfully achieve organizational objectives for quality and patient safety.  This role participates in quality reviews, reporting and performance improvement.

Essential Job Functions

• Participates in the evaluation, monitoring and compliance with internal and external requirements. Supports regulatory, accreditation, and certification surveys in successful completion.

• Prepares and submits quality reports as required by external agencies and payors.  Facilitates and supports the quality, patient safety, and performance improvement committee infrastructure.

• Provides support for organizational quality, patient safety, and performance improvement committees and projects as needed.

• Supports Medical Staff Quality and Peer Review.

• Promotes practices that detect, mitigate or prevent harm using highly reliable tools to improve patient safety and provide a just culture to include event reporting, participating in root cause analyses, and collaboration with leadership to identify high risk areas

• Participates in performance/process improvement activities utilizing data analytics to achieve organizational goals and objectives.

• Supports compliance with voluntary, mandatory, and contractual reporting obligations using data analytics and analysis

• Facilitates provider performance review activities through the peer review, ongoing and focused professional practice processes

• Utilizes change management principles to guide performance and process improvement.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Current RN License in the state in which they are working or covered by compact (required)
• Certified Professional in Healthcare Quality (CHPQ) - National Association for Healthcare Quality (NAHQ) or other related Quality certification (preferred)

Education

• Bachelor's degree in Nursing (BSN) or other healthcare related field (preferred)

Work Experience

• 2 years of clinical experience (required)

Training

• None

Language

• None

Patient Population

• Not applicable to this position

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May have periods of constant interruptions.
• Prolonged periods of working alone.

Skills

• Analyzing data and information
• Acquire data and information
• Use of privileged or confidential information
• Project management
• Process Improvement
• Healthcare Quality
• Professional Nursing
• Collaboration
• Problem Solving
• Patient Safety
• Risk Management
• Conduct Surveys
• Attention to detail
• Critical thinking
• Communication with all levels of the organization
• Communication with patient families
• Team work
• Team building
• Conflict resolution
• Active listening
• Relationship Building
• Leadership
• Data Interpretation
• Lean Six Sigma

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

What we offer
•    Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
•    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
•    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
•    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].